Lynn M. Williams
Cheektowaga
Summary
To obtain a challenging supervisor or management position in management that will allow me utilize my lead experience as well communication skills for continuous professional growth
Management position in the administration field that will allow me to utilize my communication, leadership and organizational skills that will allow for continuous professional growth
Overview
32
32
years of professional experience
Work History
Patient Access Specialist Lead
Mercy Hospital
03.2017 - Current
- Lead oversight and knowledge of several departments, direct patient access functions including, preregistration, lab, registration, admissions, and insurance verification.
- Oversight of daily operations of care to patients Inpatient, Outpatient and Emergency Department areas across Catholic Health.
- Training new associate in a professional manner, ensure accuracy of demographic and insurance information coordination of day-to-day operations for all Patient Access services with supervision of associates across various location.
- Medical terminology knowledge, general office skills, answering phone, addressing patient’s inquiries and scheduling or pre-registrations.
- Ability to maintain composure when interacting with a wide variety of customers and situations.
- Highly motivation and willingness to contribute skills and ideas for the overall improvement of the department.
- Flexible and effective in a fast paced and changing healthcare environment with the ability to multitask.
- Ensuring effectiveness and monitoring department workload, working work-queues.
- Problem solving daily operation of patient access team, serves as the key go to person with strong administrative with providing continuing education for current and new patient access associates.
- Go to leader in process of hiring new management for 3 years.
- Demonstrated analytical and problem solving capabilities.
- Strong organizational and time management skills with ability to set priorities.
- Willingness and adaptability to changing circumstances.
- Proven leadership abilities with strong interpersonal and mentoring skills.
- Leadership experience; 14 plus years with account receivable management and organizational skills.
- Completion of Leadership class 2025
Billing Specialist/Lead Health Care Navigator
Buffalo Beacon Center
08.2014 - 03.2017
- Supervised and Navigated insurance claims.
- Prior Authorizations, Point of Service (POS) Collections, and the Daily Operations in the delivery of care to patient populations in the Inpatient, Outpatient and Inpatient setting.
- This will include, but is not be limited to providing oversight, management, training, and coordination of day-to-day operations within the company.
- Reviewed and approve payment plans, and resolve patient billing disputes.
- A lead that managed a team of professionals, conducts annual performance evaluations, and coordinates the staffing of within the department.
- Performed quality assurance on all patient accounts and ensure compliance with regulatory guidelines.
- Ensures the company keep accurate records of invoices.
- Work closely with patients or company personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures.
- Responsible to send out invoices to clients and monitoring outstanding balances, processing payments, applied payment, collaborated with third party institutions to resolved billing denial or errors.
- Created invoices to insurance companies or patients, worked denial claims for payment and resubmitted for payment.
- Provided in person insurance enrollment and renewal patient’s insurance with New York of Health Marketplace.
Intake Coordinator/Lead Accounts Receivable Specialist
Horizon Health Services
03.2003 - 08.2013
- Intake process which consisted of court mandated patients for mental health/substance abuse or any referred agencies or walk-in patient.
- Managed referral calls, conducted intake with clients; entered information into electronic medical record, tracked referral, registered incoming patients, prepared paperwork for substance abuse or mental health counseling the program, made appointments, scheduled sessions with counselors, filed, faxed, communicated with outside agencies, judges, court and others facilities with coordinator after care.
- Supervised the accounts receivable staff to gather and verify invoices for appropriate documentation prior to payment.
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
- Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger.
- Monitor and collect accounts receivable by contacting clients via telephone, email, and mail.
- Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing.
- Support other accounting and finance team members, inventory management, and cost accounting.
- Supervised 5 individuals with weekly one on one, meeting, evaluations and problem solving.
Medical Transcriptionist/Administrative Secretary
Sheehan Memorial Hospital
04.1993 - 07.2002
- Performed multiple tasks with a need to occasionally upgrade skills in order to meet changing job conditions.
- Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including pertinent software applications; planning and managing projects; performing basic bookkeeping; and preparing and maintaining accurate records.
- Listened to audio recordings made by physicians and healthcare professionals and transcribes them into written reports.
- Converted spoken medical information into accurate written documentation.
- Strong knowledge of Medical Billing, Terminology, Operations & Third party payer requirements.
- General knowledge of HIPAA Privacy and Security rules.
- Computer proficiency in Microsoft Office, most notably Excel and Word, related software & technology.
- Adapted to various software applications, as necessary.
- Strong verbal, written, and telephone communication skills with ability to effectively communicate.
- Maintained effective collaborative working relationship with all related parties at all levels of the organization.
- Ability to prioritized work responsibilities and maintained composure while working under demanding conditions which may involve supporting multiple objectives, and timelines.
- Demonstrated analytical and problem solving capabilities.
- Strong organizational and time management skills with ability to set priorities.
- Willingness and adaptability to changing circumstances.
- Proven leadership ability with strong interpersonal and mentoring skills.
- Ability to navigate and retrieve data from electronic management system and conduct compliance and financial record audits, as required.
- Ability to conduct extensive research based on departmental needs.
- Strong service-oriented behavior and ability to inspire trust and motivation from team members.
- Must consistently demonstrate diplomacy and tact in dealing with all customers, both internal and external.
- Ability to successfully complete any required training and/or certifications pertinent to the position.
Education
Associate of Science -
Erie Community College
Buffalo, NY 08.2012 - 01/2025
Skills
- Microsoft management, excel and PowerPoint and management training
Timeline
Patient Access Specialist Lead
Mercy Hospital
03.2017 - Current
Billing Specialist/Lead Health Care Navigator
Buffalo Beacon Center
08.2014 - 03.2017
Associate of Science -
Erie Community College
08.2012 - 01/2025
Intake Coordinator/Lead Accounts Receivable Specialist
Horizon Health Services
03.2003 - 08.2013
Medical Transcriptionist/Administrative Secretary
Sheehan Memorial Hospital
04.1993 - 07.2002