Lynn Noel
Green Bay,WI
Summary
Accomplished Health Information Operations Supervisor with a proven track record at Datavant for enhancing productivity and ensuring policy compliance. Expert in operations management and team leadership, I excel in driving customer satisfaction and employee engagement. Achieved significant improvements in process efficiency and quality assurance, demonstrating exceptional multitasking and organizational abilities.
Overview
18
18
years of professional experience
Work History
Health Information Operations Supervisor
Datavant
Phoenix, AZ
04.2019 - Current
- Managing daily operations for a national account, including scheduling personnel, assigning tasks, and monitoring progress to enhance and drive on-time delivery, turnaround time, and productivity metrics.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Assisted in the hiring process by conducting interviews and approving new hires.
- Delegated work to staff, setting priorities and goals.
- Attendance tracking, timecard approval, and review of productivity of staff, issuing corrective action plans as needed.
- Providing exceptional customer service to clients.
- Resolved customer complaints or answered customers' questions.
- Provided support to other departments, such as Imaging, as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Patient Account Coordinator
Caravel Autism Health
Green Bay, WI
09.2015 - 02.2019
- Obtained prior authorization for autism services for both Medicaid and private insurance.
- Monitored the status of accounts receivable balances daily to ensure timely payments from insurers or patients.
- Monitored overdue accounts using automated information systems.
- Reviewed patient accounts for accuracy, completeness and compliance with established policies and procedures.
- Researched complex billing issues and provided resolution in a timely manner.
Medical Records Supervisor
Lakeshore Bone and Joint Institute
Chesterton, IN
08.2007 - 08.2010
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Returned incomplete records and charts to appropriate personnel for correction.
- Monitored adherence to state and federal laws regarding confidentiality of patient information.
- Ordered and restocked supplies in line with budget limits and office needs.
- Established and upheld procedures for medical records collection, coding and filing.
- Oversaw the maintenance of electronic health records systems.
- Set up patient charts and documented information in various company software.
- Assisted with developing a workers' compensation prescription and durable medical equipment program.
Education
Some College (No Degree) - Political Science
Boston University
Boston, MASkills
- Operations management
- Employee supervision
- Quality assurance
- Customer service
- Data analysis
- Policy compliance
- Team leadership
- Employee engagement
- Delegation
- Customer relationship development
- Root-cause analysis
- Staff development and training
- Productivity improvement
- Multitasking and organization
Timeline
Health Information Operations Supervisor
Datavant
04.2019 - Current
Patient Account Coordinator
Caravel Autism Health
09.2015 - 02.2019
Medical Records Supervisor
Lakeshore Bone and Joint Institute
08.2007 - 08.2010
Some College (No Degree) - Political Science
Boston University
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