Lynn Nolte
Oklahoma city
Summary
Proactive professional with over 26 years in airport concessions, expertly handling customer inquiries and training new team members. Demonstrated ability to resolve issues promptly while fostering a collaborative environment, driving overall team success and customer loyalty. Accurately prepare and send monthly statements. Prepare and enter monthly accrual journal entries each month.
Overview
27
27
years of professional experience
Work History
LEAD AIRPORT CONCESSION CLERK
HERTZ CORPORATION
Oklahoma City, OK
08.1999 - Current
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Assisted in training new staff on operational procedures and customer service standards.
- Mentored junior team members, fostering a collaborative work environment.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Established rapport with customers through genuine interactions that fostered return visits.
- Demonstrated adaptability when facing unexpected challenges or changes in daily operations.
- Participated in ongoing training programs to stay current on company policies, procedures, and best practices in concession services.
- Contributed to a positive team environment by collaborating with co-workers and supervisors on daily tasks.
- Maintained financial records using accounting software, enhancing data retrieval efficiency.
- Assisted in month-end closings, reconciling accounts to support timely financial reporting.
- Collaborated with team members to streamline billing processes, reducing processing time by implementing best practices.
- Reviewed transactions for discrepancies, improving overall accuracy and reducing errors in financial statements.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [Software].
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Science - Accounting
Eastern Arizona College
Thatcher, AZ05-1998
Skills
- Organized multi-tasker
- Customer response
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Adaptability and flexibility
Timeline
LEAD AIRPORT CONCESSION CLERK
HERTZ CORPORATION
08.1999 - Current
Associate of Science - Accounting
Eastern Arizona College