Customer Service Agent
USF Holland - Division Of YRC Worldwide
Holland, MI
- Current
- Schedule freight pickups
- Trace loads for destination
- Answer inbound freight questions
- Field an average of 150 phone calls a day
Lynn Olsson
Holland,MI
Work History
Sales Support
Appenx Inc
Holland, MI
- Data / Order Entry
- Invoicing - Entry of invoices to system
- Customer Service - answer, transfer calls
CSR - Receptionist (Seasonal)
H&R Block
Holland, MI
-
- Answering multi line phone
- Scheduling tax appointments
- Receiving guests before appointment
BDC Customer Service Representative
Elhart Nissan
Holland, MI
-
- Executed outbound calls to existing customer base
- Created new processes for increased department productivity
- Successfully scheduled inbound calls for various service needs, resulting in a 97% show rate for scheduled service appointments.
Contract - Banker, Material Clerk, Quality Liaison
Haworth, Huntington Bank, Motus, Blu Perspective
Holland, Michigan
-
- SAP trained
- Customer service pro
- Researcher and problem resolver
- Organized tasks for completion on individual and team levels
Inside Sales Assistant / Reception Backup
Espec
Hudsonville, MI
-
- Enter quote data into QuickBase (EspecSales Tracking)
- Maintain and enter information from purchase orders into Syteline ERP
- Greet visitors or callers, professionally page individuals
- Operate multi line phone, and all general office equipment
Materials Assistant
Espec
Hudsonville, MI
-
- Created a new departmental training platform
- Updated departmental ISO documentation
- Entered completed kanban work orders into Syteline ERP system
- Conferred with purchasing to rectify shortages and nonconforming material
Purchasing / Buyer
Espec
Hudsonville, MI
-
- Gathered quotes for pricing & outsource fabrication
- Created purchase orders for materialand supplies
- Researched for new supply sources
- Set up new supplier accounts
Education
Ministry Leadership - Ministry
Cornerstone University
Grand Rapids, MI12.2023
Associate of Science - Business
Cornerstone University
Grand Rapids, MI2009
Skills
- Microsoft Office proficient
- ISO experience
- Epic problem solver
- Strong time management
- Intensely resourceful
- Creative spirit
- Dedicated team player
- Extremely adaptable
- Fantastic interpersonal skills
- Guru of paperwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A creative man is motivated by the desire to achieve, not by the desire to beat others.
Ayn Rand
Timeline
Customer Service Agent
USF Holland - Division Of YRC Worldwide
- Current
Sales Support
Appenx Inc
CSR - Receptionist (Seasonal)
H&R Block
-
BDC Customer Service Representative
Elhart Nissan
-
Contract - Banker, Material Clerk, Quality Liaison
Haworth, Huntington Bank, Motus, Blu Perspective
-
Inside Sales Assistant / Reception Backup
Espec
-
Materials Assistant
Espec
-
Purchasing / Buyer
Espec
-
Ministry Leadership - Ministry
Cornerstone University
Associate of Science - Business
Cornerstone University