Lynn Schwartzhoff
Eitzen,United States
Summary
Versatile Administrative professional well-versed in healthcare and business practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
31
31
years of professional experience
Work History
Medical Receptionist/Lead
Mayo Clinic Health System
Caledonia, MN
02.1991 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed clerical duties and tasks for clinic administration.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed staff of six employees as lead receptionist
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current
Education
Bachelor of Arts - Healthcare Management
Waldorf College
Forest City, IA05.2020
Associate of Science - Marketing And Retailing
Western Technical College
La Crosse, WI05.1989
High School Diploma -
Caledonia Senior High School
Caledonia, MN06.1987
Skills
- Appointment Scheduling
- Registration
- Customer Service
- Technical Support
- Training
- MS Office
- Relationship Development
- Staff Supervision
- Inventory oversight
- Process Improvement/LEAN
- Account Management
- Planning and Coordination
- Electronic Medical Records
- Detail oriented
- Excellent work ethic
Timeline
Medical Receptionist/Lead
Mayo Clinic Health System
02.1991 - Current
Bachelor of Arts - Healthcare Management
Waldorf College
Associate of Science - Marketing And Retailing
Western Technical College
High School Diploma -
Caledonia Senior High School
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