Lynn Steele
Salem,NJ
Summary
Dynamic professional with a proven track record at Transdev, excelling in customer service and team leadership. Enhanced operational efficiency through effective task delegation and problem-solving, while maintaining a safe and organized environment. Recognized for fostering strong relationships with staff and customers, ensuring a positive experience and loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Once Upon A Child
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Service Writer
Transdev
08.2015 - Current
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Maintained strong professional relationships with vendors, enabling prompt completion of processing invoices.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Assist customer to effectively use new equipment specific to
Education
Some College (No Degree) - Sociology
University of Delaware
Newark, DESkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Staff management
- Workload management
Timeline
Assistant Manager
Once Upon A Child
03.2023 - Current
Service Writer
Transdev
08.2015 - Current
Some College (No Degree) - Sociology
University of Delaware
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