Lynn Torbatian
Colleyville,TX
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in revenue cycle operations.
Overview
26
26
years of professional experience
Work History
Contractor
Self-employeed
06.2022 - Current
- Partner with longterm health care operators to improve revenue cycle processes to improve facilities cash position.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Sr. Director Client Financial Services
Signify Health
08.2018 - 06.2022
- Direct a team responsible for full scope revenue cycle management; $780M annual net revenue and 2M primary claim encounters.
- Drive efficiencies in billing, invoicing and collections processes to optimize Signify’s cash position.
- Scaled revenue team and revenue cycle processes during a period when business quadrupled.
- Liaised with leadership team to support strategic opportunities and align cross-functional resources to create positive outcomes for clients and ultimately Signify's.
- Oversee the maintenance and delivery of data files related to client’s Medicare Risk Adjustment Factor, HEDIS and Quality measures.
- Ensure that clients receive all necessary data in customized EDI 837 formats, supplemental data files or other reporting formats.
- Lead revenue and accounts receivable SOX compliance preparation during IPO.
- Serve as the operations lead for the Financial Operations Zone in an Agile software development environment; participating as business stakeholder in a scrum team, responsible for developing software to support the company’s revenue recognition processes.
- Operational lead for project building in-house patient accounting system from conception, deployment and integration with accounting software.
Revenue Cycle Operations Consultant
Surgical Care Affiliates Inc.
02.2018 - 08.2018
- Completed a project to design a standardized client integration program to increase new client satisfaction and improve CBO performance on newly contracted centers.
- Managed new business for an interim period, maintaining a hyper focus on communication practices between surgery centers and CBO teams, issue resolution and client satisfaction.
- Trained and mentored CBO acquisition team to successfully carry program forward.
Senior Director of Revenue Cycle Operations
Surgical Care Affiliates Inc.
05.2014 - 02.2018
- Responsible for the CBO Operations for the Western Division.
- Lead a group of 100+ teammates in four CBO locations including one offshore operation, delivering full revenue cycle services to 50+ centers while building and creating a cultural aligned with company values.
- Develop highly engaged and result oriented leaders and teams to achieve outstanding revenue cycle metrics.
- Responsible for all revenue cycle processes and the resulting metrics.
- Owned the client reporting processes and communication cadence.
- Managed all client relations, human resources processes, business development strategy and sales, business integration process and generating required financial margin.
- Grew CBO business from 7 surgical centers to 54 centers and 3 surgical hospitals.
- Drove client partnerships to standardized CBO to a preferred technology platform.
- Developed a staffing capacity planner to reduce and manage cost to collect.
- Led strategy and outsourcing process with off-shore partner.
Director of Central Business Office
Cornerstone Healthcare Group
01.2010 - 05.2014
- Responsible for managing the daily revenue cycle operations of the Central Business Office for 18 Long Term Acute Care Hospitals across 6 states and two Outpatient Wound Care Clinics with $240M in annual net patient revenue.
- Provide advice and support to senior management regarding matters related to the revenue cycle.
- Led team responsible for the admission, charge capturing, coding, billing and collection processes, maintaining the contracting system.
- Partial scope of responsibility for components of the Medicare reimbursement process, cash management, month end close, GL, and P&L processes.
- Maintain CMS 855 files and other state credentialing requirements that relate to billing provider numbers.
- Maintain and update the hospital charge master and complete all state discharge data reporting.
- Actively operate in a liaison capacity within the company and with external inquiries, audits, consulting engagements, surveys and contracted business partners.
- Reduced DSO from 95-45 during tenure.
- Consolidated multiple CBO operations and systems into one high functioning operation.
- Reduced cost to collect by 20% during a time of growth and expansion.
Lead Regional Financial Consultant
Skilled Healthcare
02.1998 - 01.2010
- Provided leadership and support for revenue cycle management to regional consulting staff and thirty-two long-term care facilities.
- Partnered with VP of Operations Finance with developing policy and procedures to create systems which produced accurate and efficient business office operations and financial reporting.
- Monitor and direct the accounts receivable process for the division through a series of accounts receivable reviews, strategic planning and project management.
- Create annual training schedule, organize and conduct training meetings for regional support team and business office staff.
- Worked closely with regional operations team, facility staff and accounting department to analyze monthly financial reports for revenue and expense accuracy.
- Provided accounts payable and payroll training and support.
Education
No Degree - Accounting And Business Management
The University of Texas At Arlington
Arlington, TXSkills
- Motivational Leadership
- Interdepartmental Cooperation
- Team Goals
- Healthcare Revenue Cycle Knowledge
- Project Workflow Management
- Strategic Goals
- Client Relationships
- Customer Retention Strategies
Timeline
Contractor
Self-employeed
06.2022 - Current
Sr. Director Client Financial Services
Signify Health
08.2018 - 06.2022
Revenue Cycle Operations Consultant
Surgical Care Affiliates Inc.
02.2018 - 08.2018
Senior Director of Revenue Cycle Operations
Surgical Care Affiliates Inc.
05.2014 - 02.2018
Director of Central Business Office
Cornerstone Healthcare Group
01.2010 - 05.2014
Lead Regional Financial Consultant
Skilled Healthcare
02.1998 - 01.2010
No Degree - Accounting And Business Management
The University of Texas At Arlington
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