Lynn Welsh
Greencastle,PA
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Cumberland Valley School of Music
Greencastle, PA
08.2023 - Current
- Greet visitors and provided them with assistance.
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule appointments for clients, customers, and other visitors.
- Perform data entry tasks into various computer systems accurately and promptly.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Process payments and updated accounts to reflect balance changes.
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Professional Dog Groomer
Good Dog
Greencastle, PA
08.2019 - 09.2022
- Washed, groomed and trimmed each animal to enhance coat health.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Family Mentor
Commonwealth Charter Academy
Harrisburg, PA
04.2017 - 05.2020
- Offered counseling and comfort to bereaved caretakers and students.
- Facilitated supportive services and counseling for caretakers and students to address special concerns.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Maintained accurate records and documented families data in company databases.
- Built and maintained strong relationships with families by successfully resolving issues and responding promptly to phone inquiries.
Education
Certificate - Professional Dog Grooming
Hagerstown Community College
Hagerstown, MD12.2020
Skills
- Excellent customer service skills
- Patience
- Organization
- Problem resolution
- Experienced in Google Doc, Sheets, and Google groups
- Proficient with Microsoft Excel, Word Doc, and Teams
- Data Entry
- Skilled at Zoom calls and meetings
Certification
- Barkleigh Super Styling Certificate Course With Jay Scruggs and Sue Zecco
- Barkleigh Hair and Skin Certificate Course With Dr. Cliff Faver
- Barkleigh Brusher Bather Certificate Course With Terri DiMarino
REFERENCES
Tracy Thomas (manager at Cumberland Valley School of Music) -phone 717-446-1784
Erma Sauder (supervisor at Commonwealth Charter Academy) -phone 717-603-1131
Aimee Rodriguez -phone 915-929-7908
Timeline
Receptionist
Cumberland Valley School of Music
08.2023 - Current
Professional Dog Groomer
Good Dog
08.2019 - 09.2022
Family Mentor
Commonwealth Charter Academy
04.2017 - 05.2020
Certificate - Professional Dog Grooming
Hagerstown Community College
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