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Lynnda Rogers
Indianapolis,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
General Manager
Just Pop In
Indianapolis, IN
10.2022 - Current
- Managed daily operations to ensure smooth workflow across all departments.
- Developed and implemented training programs for new employees to enhance skills.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
Sales Lead, Outdoor Recreation School Instructor
REI Co-Op
Indianapolis, Indiana
05.2018 - 10.2021
- Led sales team in promoting outdoor products and enhancing customer experiences.
- Trained new staff on product knowledge and effective sales techniques.
- Collaborated with marketing to develop promotional strategies for seasonal events.
- Coordinated community outreach programs to engage local outdoor enthusiasts.
- Provided training sessions for new employees on sales techniques, procedures.
Firefighter/Paramedic
Memphis Fire Department
Memphis, Tennessee
08.1995 - 04.2012
- Responded to emergency calls for fire suppression and rescue operations.
- Operated firefighting equipment and tools during emergency situations.
- 1st Responder Rescue in 911 situations to sustain human life
E-5 US Army, Psychological Warfare Specialist
Army Reserve
Chicago, Illinois
09.1989 - 09.1995
- Oversaw the execution of strategic plans during exercises and real-world operations.
- Facilitated communication between units to ensure mission alignment and support.
- Participated in ongoing training and compliance activities.
Education
Bachelor of Science - Healthcare Administration
University of Memphis
Memphis, TN 09.2008 - 12.2011
Skills
- Operations management
- Inventory control
- Budgeting
- Sales forecasting
- Sales
- Shipping/receiving
Timeline
General Manager
Just Pop In
10.2022 - Current
Sales Lead, Outdoor Recreation School Instructor
REI Co-Op
05.2018 - 10.2021
Bachelor of Science - Healthcare Administration
University of Memphis
09.2008 - 12.2011
Firefighter/Paramedic
Memphis Fire Department
08.1995 - 04.2012
E-5 US Army, Psychological Warfare Specialist
Army Reserve
09.1989 - 09.1995