Lynne Gilbert
Stanardsville,VA
Summary
Dynamic Sales Manager with a proven track record in customer relationship management, conflict resolution, and team leadership. Committed to driving team growth and exceeding sales targets through effective communication and problem-solving strategies.
Overview
25
25
years of professional experience
Work History
Sales Manager
Robertson Electric
Charlottesville, VA
12.2000 - Current
- Provided ongoing support to sales representatives during customer interactions.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular performance reviews to assess team progress and set goals.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Developed relationships with customers to ensure satisfaction.
- Ensured that all customer inquiries were responded to in a timely manner.
Education
Some College (No Degree) -
PVCC
VirginiaSkills
- Customer relationship management
- Performance evaluation
- Conflict resolution
- Team leadership
- Team building
- Effective communication
- Problem solving
- Decision making
- Time management
- Sales engagement techniques
- Salesforce
- Sales team training
- Goal setting
- Positive and upbeat
- Excellent communication skills
- Employee motivation
- Project management
- Operations
- Lead generation
Timeline
Sales Manager
Robertson Electric
12.2000 - Current
Some College (No Degree) -
PVCC