Summary
Overview
Work History
Education
Skills
Websites
Training
Timeline
Generic

Lynne Henderson

Pepperell,MA

Summary

Accomplished Product Manager specializing in SaaS and HCM. Partnered in the design and development of the next generation workforce management product (Dimensions) achieving $900M ARR with over 3000 customers in less than 5 years. Proven strong leadership skills supporting product management, development teams, and cross-functional teams. Experienced in bringing products together to create a unified platform and user experience. Worked extensively with architects and UX experts to make successful design decisions on features and to plan roadmap functionality.

Overview

17
17
years of professional experience

Work History

Senior Manager, Product Management

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2024 - 07.2024
  • Drove the vision of Workforce Management Time and Attendance to influence, produce, and maintain the roadmap
  • Accomplished Leader of direct and indirect Product Team with a passion for mentoring
  • Led a continuously growing team of Product Managers through the product development life cycle
  • Provided opportunities for mentoring, growth, and customer interactions for Product Team
  • Experienced with leading a global product management team, up to 9 product managers supporting over 20 different development teams globally
  • Mentored development engineers, quality assurance engineers, technical writers, and UX/UI members in product knowledge and processes
  • Utilized competitor and market analysis obtained directly and indirectly to make informed decisions
  • Presented at customer conferences to large audiences as well as small focus groups to gather feedback and provide direct customer support
  • Influenced and prioritized product features and development initiatives based on impact, user value, customer business needs, and strategic alignment
  • Strong written and verbal communication skills, including providing constructive feedback and collaboration with cross-functional teams, development teams, and customers
  • Partnered with Engineering to manage the Service Ownership from a product management perspective
  • Analyzed product services to produce functionality to reduce Time to Live and to support customers services to reduce downtime
  • Supported product team in innovating an AI driven chat bot to simplify the user experience.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Manager, Product Management

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2022 - 01.2023
  • Successfully led a Product Team supporting over 20 Development Teams globally
  • Mentored team, including indirect members, to continuously grow their knowledge and professional skills
  • Proven track record of innovative solutions for customers
  • Developed product features and functionality to meet customer business needs by working with development team using Agile Scrum practices
  • Ability to collaborate to solve complex issues by identifying and developing innovative solutions
  • Met with internal customers, external customers, and partners to gather business needs and outcomes desired that fed directly into current and future enhancements
  • Managed and presented in advisory board meetings
  • Met frequently with customers and internal customer support teams to assist with customer needs
  • Worked to foster a collaborative work environment with internal stakeholders to align product priorities, keep internal teams aware of product development, and collaborate on customer business use cases.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Senior Product Manager

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2017 - 01.2022
  • Analyzed business use cases to develop innovative solutions to meet and exceed customers’ business needs and Company goals
  • Collaborated with customers on a monthly basis to ensure their business needs are heard and understood
  • Managed product development throughout the life cycle starting with building requirements, development cycle, and through the release readiness process
  • Managed multiple projects and multiple teams simultaneously meeting tight deadlines, while maintaining the highest standards of quality
  • Led Business Analysts working on multiple projects, including supporting other Product Managers, to ensure growth in their skills and career paths.

Software Domain Analyst

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2008 - 01.2017
  • Progressively advanced through various quality assurance roles over a 9-year period ending in a role mentoring across all development teams by bringing customer business needs and user flows to bring high quality to features and functionality.
  • Worked both on Development Teams and a Cross-Functional Quality Team bringing high quality to development projects and across suite.
  • Led quality efforts by reviewing with a team all incoming issues found to ensure customer needs met.

Education

Skills

  • Agile/Scrum
  • Communication/Presentations
  • Cross-Functional Collaboration
  • Customer Focus
  • Employee/Manager User Experience
  • Leadership
  • Market Research and Analysis
  • Passion for innovative solutions
  • Product Development/Life Cycle
  • Product Strategy and Roadmap Planning
  • Strategic Initiatives
  • Team Management

Websites

Training

  • Product Management Foundations; PRODUCT INSTITUTE, 2024
  • Product Management Certification (Foundation, Focus, Build); PRAGMATIC MARKETING, 2018
  • Continuous learning on-the-job and personally
  • Currently studying Spanish

Timeline

Senior Manager, Product Management

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2024 - 07.2024

Manager, Product Management

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2022 - 01.2023

Senior Product Manager

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2017 - 01.2022

Software Domain Analyst

ULTIMATE KRONOS GROUP (formerly kronos, inc.)
01.2008 - 01.2017
Lynne Henderson