Lynne Kent

Opened and sorted mail to be scanned.

Reviewed scanned mail and returned those with incomplete/inaccurate information.

Wrote professional letters for return mail requesting corrections.

Maintained records of all mail received.

Determined category of appeal claims in order to process the claim appropriately.

Located claims in industry specific software and attached documents for further process.

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Maintained business records by updating customer information.
Monitored calendars and scheduled appointments based on availability.
Answered telephones, directed calls and took messages.
Maintained and updated filing, inventory and database systems, manually or using software.

Operated register, handled cash and processed credit card transactions.

Located insurance policies using varies search engines and explained benefits to policy holders.
Greeted and assisted customers to foster positive experiences.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts

Assisted with conducting merchandise stock counts and reported discrepancies to supervisor

Established positive relationships with students, parents, fellow teachers and school administrators.
Created study guides and supporting materials to support lesson details.
Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.