Lynne Levetin
Hilsinger Corp
Plainville,MA
15
years of professional experience
Dedicated customer service representative with a proven track record in conflict resolution, active listening, and managing high call volumes. Committed to enhancing client relations and driving customer satisfaction.
Work History
Customer Service Representative
15 Years 5 Months- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed multi-line phone systems to handle high call volumes effectively.
- Trained new staff on best practices for customer service and product knowledge.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Education
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Conflict resolution
Client relations
Accomplishments
I handled the Rx departments calls for adding prescription lenses to swim goggles, dive masks and work safety frames for customers in the United States and Canada.
Timeline
Customer Service Representative
Hilsinger Corp
09.2010 - 02.2026Read More
University of Rhode Island
Bachelor of Arts from Education
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