Lynne Lucas
Beloit,WI
Summary
Hard working job seeker with a strong history of meeting and exceeding customer expectations in multiple job settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
House Cleaner
Self-employeed
06.2023 - Current
- .
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Boat Detailer
PLR Marine Services
05.2023 - 08.2023
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Inspected vehicles and equipment for visible damage.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Maintained records of cleaning activities.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Followed safety guidelines for cleaning vehicles and equipment.
- Reviewed new work orders to determine scope of work.
Server
Beau Jo's Pizza
12.2003 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Big Foot High School
Walworth, WISkills
- Customer Service
- Customer Relationship Management
- Quality Assurance
- Verbal Communication
- POS System Operations
- Hospitality and Accommodation
- Guest Services
- Problem Resolution
- Product Knowledge
- Understanding Customer Needs
- Safe Work Practices
- Guest Satisfaction
- Selling Skills
- POS Systems and Ordering Platforms
Timeline
House Cleaner
Self-employeed
06.2023 - Current
Boat Detailer
PLR Marine Services
05.2023 - 08.2023
Server
Beau Jo's Pizza
12.2003 - 04.2023
High School Diploma -
Big Foot High School
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