LYNNE MAYLEN
Greeley,CO
Summary
Corporate Travel Consultant with 28 years experience, 11 years of After Hours experience. Fantastic attention to detail and organization with talent for working quickly and staying effective, while providing exceptional customer service.
I have experience with multi GDS systems-Apollo, Sabre and Amadeus.
Overview
27
27
years of professional experience
Work History
Corporate Travel Consultant
Cain Travel Group
01.2011 - 03.2020
- Coordinated domestic & international air arrangements, processed exchanges and refunds, booked Amtrak, hotels and ground transportation via Apollo
- Cross trained on all accounts including VIP Desk, corporate accounts, sports teams, pharma accounts and entertainment accounts
- Processed online reservations that were booked on Deem & Concur
- Thorough knowledge of airline contracts
- Advanced knowledge of airline fares/rules and policies to avoid debit memos
- Worked on Meetings & Group bookings and was strike lead for traveling nurses
- Handled customer service issues including missed ticketing, trip interruptions, billing issues
- Enhanced customer satisfaction by booking travel itineraries with clients preferences in mind while staying within their company policy
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Corporate Travel Consultant
BCD Travel
11.2001 - 05.2009
- Handled domestic and group reservations for airline, car, hotel (using HRM), Amtrak, and sedans (using GT3) via Apollo
- Worked on the Amgen account, Agilent Technologies account, closing of the HSBC account and the SAP account (Amadeus)
- Dedicated agent for Navigation (online booking desk)
- Completed online fulfillment and updated client profiles
- Responsible for reissues, refunds, rebooking and exchanges of airline tickets
- Received many accolades from peers for mentoring and suggesting improvements with scripts
- Laid off with the entire Denver team due to reduction in workforce.
Corporate Travel Agent
American Express Travel
05.1996 - 11.2000
- Handled domestic travel arrangements for Hewlett Packard
- Handled domestic and international travel arrangements for Booz Allen and Hamilton
- Handled travel arrangements for TCI Cable and Encore Media
Travel Consultant
Cendant Travel
02.1993 - 02.1997
- Effectively handled 65-80 incoming calls per day from a member pool of over 3 million clients
- Booked domestic and international reservations for airline, car, hotel, and tours via SABRE
- Received top producer award for 6 quarters.
- I worked in the domestic department, after hours and the international department while employed at CUC/Cendant Travel,
On Site Agent for US West Direct
Professional Travel Corporation
09.1995 - 05.1996
- On site agent for US West Direct
- Handled reservations for clients over the phone and on a walk-in basis
- Handled customer service issues
- Booked domestic and international reservations for airline, car, and hotel via Apollo
- Responsible for reissues, refunds, rebooking and exchanges of airline tickets
- Responsible for daily operations and ARC Reports.
Education
Travel & Tourism Program -
Denver Business College
Denver, CO05.1992
Skills
- Self-directed and detail-oriented
- Multiple airline reservation systems proficiency
- Exceptional Customer Service
- Excellent problem solving skills
- Corporate travel policies expertise
- Able to successfully handle multiple assignments and priorities
- Excellent organization and communication skills
- Assist with special projects and peer mentoring
- Teamwork
- Reliable
- Geography Knowledge
- Microsoft Office
Accomplishments
- Received many accolades from colleagues for peer mentoring and for customer service while employed at Cain Travel
- Received Circle of Excellence Award for my work on Amgen and received recognition for my work on the Navigation desk (online booking) while employed at BCD Travel
- Received top producer award for 6 quarters while employed at CUC Travel
Timeline
Corporate Travel Consultant
Cain Travel Group
01.2011 - 03.2020
Corporate Travel Consultant
BCD Travel
11.2001 - 05.2009
Corporate Travel Agent
American Express Travel
05.1996 - 11.2000
On Site Agent for US West Direct
Professional Travel Corporation
09.1995 - 05.1996
Travel Consultant
Cendant Travel
02.1993 - 02.1997
Travel & Tourism Program -
Denver Business College
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