LYNNE PROVOYEUR-ALLEN
West Warwick,RI
Summary
Experienced administrative professional prepared for this role with strong background in office, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant in Occupational Health
Bradley Hospital
01.2020 - Current
- Identified and executed unique solutions to effectively resolve customer issues, resulting in improved satisfaction levels.
- Utilized expertise and interpersonal skills to resolve customer problems, ensuring a positive service experience.
- Engaged with team members to align on project objectives and consistently meet established deadlines.
- Facilitated positive customer experiences by providing attentive service in face-to-face and telephonic communications.
- Handled incoming calls, providing essential information and efficiently routing callers to designated staff members.
- Administered and maintained database systems to ensure accurate customer contact records.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Analyzed employee injury case reports submitted by claims adjusters to support effective claims management.
- Implemented and maintained organized filing systems to support regulatory compliance and streamline document retrieval processes.
- Coordinated large-scale registration operations, efficiently checking in participants and ensuring accurate documentation in a fast-paced healthcare environment.
- Coordinated and distributed internal communications to maintain staff awareness and compliance with procedures.
Sr. Phlebotomist
Lifespan Corporation the Miriam Hospital
01.2014 - 01.2020
- Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Used heel and finger stick methods to obtain blood from capillaries.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Input medical and insurance information into database for inclusion in patient records.
- Provided assistance to laboratory personnel with specimen collection techniques.
- Ensured safety regulations were followed while collecting samples.
- Prepared and packaged specimens for courier transport.
Education
Associate in Arts -
Community College of Rhode Island
Rhode Island01.2019
Phlebotomy Certificate - undefined
Community College of Rhode Island
Rhode Island01.2005
Skills
- Microsoft Office Suite
- Clerical support
- Multi-line telephone systems
- Customer and client relations
- Office administration
- Strong interpersonal skill
- Scheduling
- Strong problem solver
- Confidential document control
- Team bonding
- Customer service
- Workers' compensation
- Prioritization
- Office management
- Data entry
- Computer skills
Timeline
Administrative Assistant in Occupational Health
Bradley Hospital
01.2020 - Current
Sr. Phlebotomist
Lifespan Corporation the Miriam Hospital
01.2014 - 01.2020
Phlebotomy Certificate - undefined
Community College of Rhode Island
Associate in Arts -
Community College of Rhode Island