Lynnette Calicutt
Normal,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Public Aid Eligibility Assistant
Illinois Department of Human Services
Bloomington, IL
04.2024 - Current
- Processed Link Cards
- Took Call Center calls answering customer inquiries
- Screened Medical, cash and Snap applications
- Scheduled interviews for Snap and TANF cases
- Worked front desk taking applications and answering Customer questions
- Processed Housing verifications and provides benefit Letters per customer request
Caseworker
Illinois Department Of Human Services
Remote
11.2023 - 04.2024
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed aid needs and eligibilty of clients, approving requests with applicable regulations.
Public Aid Eligibility Assistant
Illinois Department Of Human Services
Remote
10.2022 - 11.2023
- Processed Link Cards
- Took Call Center calls answering customer inquiries
- Screened Medical, cash and Snap applications
- Scheduled interviews for Snap and TANF cases
- Worked front desk taking applications and answering Customer questions
- Processed Housing verifications and provides benefit Letters per customer request
Office Assistant
Illinois Department Of Human Services
Remote
08.2021 - 10.2022
- Assisted with general intake at the front desk, controlling the flow of clients into the agency
- Processed Link Cards for clients
- Retrieved, organized, scanned, and uploaded documents for the caseworker team
- Processed voter registration
- Maintained client confidentiality in compliance with agency rules and regulations
- Responded to and processed incoming emails
- Ran monthly reports on agency postage and voter registration
- Ordered supplies needed for the office
Collections Representative
BMO Harris Bank
Remote
11.2020 - 03.2021
- Recovered accounts in default
- Created payment plans
- Outlined resources and public assistance available for clients in need
- Maintained compliance with federal and bank-level regulations
- Documented customer interactions and case outcomes
- Utilized multiple proprietary systems to complete tasks
Collections Representative
State Farm Bank
Remote
10.2019 - 10.2020
- Recovered accounts in default
- Created payment plans
- Outlined resources and public assistance available for clients in need
- Maintained compliance with federal and bank-level regulations
- Documented customer interactions and case outcomes
- Utilized multiple proprietary systems to complete tasks
CNA
Mercy Creek
Normal, IL
11.2018 - 01.2019
- Assisted residents with ADLS such as bathing and dressing
- Dispensed medication to residents on a daily basis
- Created and communicated plans of action for the team during shift swaps
- Documented resident care and needs
CNA
Heritage Enterprises
Bloomington, IL
07.2016 - 11.2018
- Assisted residents with ADLS such as bathing and dressing
- Served meals in adherence with each resident's dietary needs
- Dispensed medication to residents on a daily basis
- Created and communicated plans of action for the team during shift swaps
- Documented resident care and needs while maintaining confidentiality guidelines
- Maintained strong relationships and lines of communications with residents and staff
Registered Home Care Aide
Addus Home Health Care
Bloomington, IL
04.2016 - 07.2016
- Assisted clients with errands in the home
- Assisted clients with ADLs such as grooming and dressing
- Transported clients to appointments and errands outside of the home
- Performed general cleaning tasks in clients' homes
- Maintained and set my own schedule, balancing multiple clients each shift
Education
High School Diploma -
Phillips High School
Liberal Arts Major -
Chicago State University
09.1994
Liberal Arts Major -
University of Arkansas Pine Bluff
08.1989
Skills
- Microsoft Office
- Secretarial Background
- Data Entry/Clerical
- Customer Service
- Community Outreach
- Scheduling
- Personal Assistance
- Typing 50 WPM
- Collections Processing
- Billing Procedures
Timeline
Public Aid Eligibility Assistant
Illinois Department of Human Services
04.2024 - Current
Caseworker
Illinois Department Of Human Services
11.2023 - 04.2024
Public Aid Eligibility Assistant
Illinois Department Of Human Services
10.2022 - 11.2023
Office Assistant
Illinois Department Of Human Services
08.2021 - 10.2022
Collections Representative
BMO Harris Bank
11.2020 - 03.2021
Collections Representative
State Farm Bank
10.2019 - 10.2020
CNA
Mercy Creek
11.2018 - 01.2019
CNA
Heritage Enterprises
07.2016 - 11.2018
Registered Home Care Aide
Addus Home Health Care
04.2016 - 07.2016
High School Diploma -
Phillips High School
Liberal Arts Major -
Chicago State University
Liberal Arts Major -
University of Arkansas Pine Bluff