Lynnette Lewis
Adamsville
Summary
Dynamic professional with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to optimize routes and enhance passenger experiences through effective communication and problem-solving. Recognized for maintaining safety protocols and fostering strong relationships, ensuring timely and reliable service delivery.
Overview
35
35
years of professional experience
Work History
Driver
Uber
Birmingham, AL
02.2013 - 06.2026
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Navigated efficiently using GPS tools to optimize route planning and reduce wait times.
- Maintained vehicle cleanliness and adhered to safety protocols for passenger comfort.
- Monitored ride requests, ensuring timely pickups and adherence to schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Teacher
Birmingham City School District
Birmingham, AL
01.2024 - 06.2025
- Developed engaging lesson plans that aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student understanding and participation.
- Collaborated with colleagues to create interdisciplinary projects promoting critical thinking skills.
- Assessed student performance through various evaluation methods, ensuring individualized feedback.
- Fostered a positive classroom environment conducive to learning and student growth.
- Utilized technology tools for interactive lessons, increasing student engagement and retention.
- Led professional development workshops to enhance staff skills in differentiated instruction methods.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Armed Security Officer
SEI
Birmingham, AL
10.2022 - 01.2024
- Monitored and secured premises, ensuring safety of personnel and property.
- Responded to incidents promptly, assessing situations and coordinating appropriate actions.
- Conducted regular patrols to identify potential security breaches or hazards.
- Collaborated with law enforcement during emergencies, providing essential information and support.
- Prepared detailed reports on incidents and observations for management review.
- Trained new security officers on protocols, enhancing team performance and compliance.
- Implemented improvements in surveillance procedures, increasing overall efficiency of operations.
- Developed emergency response strategies, ensuring readiness for various scenarios at facilities.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained physical fitness to perform physically demanding job tasks.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Unarmed Security Officer
USA Security Services
Birmingham, AL
09.2020 - 02.2021
- Monitored premises to deter unauthorized access and ensure safety of staff and visitors.
- Conducted regular patrols to identify potential security risks and report incidents promptly.
- Collaborated with law enforcement during investigations, providing detailed accounts of security breaches.
- Assisted in training new staff on company protocols and emergency response procedures.
- Responded swiftly to alarms and emergencies, maintaining composure under pressure.
- Documented daily activities and incidents in comprehensive reports for management review.
- Engaged with the public to provide assistance and enhance community relations on-site.
- Implemented safety measures that improved overall security effectiveness within assigned areas.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
Armed Guard/driver
Wells Fargo Armored Truck See
Tampa, FL
03.1991 - 09.1994
- Monitored and secured cash transport operations, ensuring compliance with safety protocols.
- Conducted routine inspections of armored vehicles, identifying and addressing potential security issues.
- Collaborated with team members to execute efficient loading and unloading procedures for valuables.
- Responded promptly to emergencies, implementing crisis management strategies to protect assets.
- Assisted in training new guards on operational protocols and safety measures within the team.
- Developed streamlined processes for inventory checks, enhancing accuracy in asset tracking.
- Led security audits to identify vulnerabilities, recommending improvements for enhanced protection measures.
- Coordinated with local law enforcement during high-risk operations to ensure comprehensive safety coverage.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Monitored all doors and windows of Number-foot Type facility to prevent entry of unauthorized individuals.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Conducted comprehensive risk assessments for various locations, identifying potential vulnerabilities and suggesting improvements to enhance overall security posture.
- Maintained proficiency with multiple firearms types, consistently scoring above average marks during weapons qualification tests.
- Conducted thorough investigations into security breaches, identifying root causes, and recommending corrective actions.
- Provided assistance during emergency situations, successfully evacuating personnel and securing the premises.
- Implemented strategic crowd control techniques during large gatherings, effectively minimizing risks of altercations or disturbances.
- Reduced risk of unauthorized entry by managing access control systems and verifying visitor credentials.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
- Ensured compliance with company policies and regulations through routine inspection of employee badges and belongings.
- Assisted in maintaining a safe environment for staff and visitors through diligent observation and reporting of suspicious activities.
- Served as a key member of the crisis management team, contributing valuable input during critical decision-making processes.
- Successfully intervened in potentially dangerous situations by de-escalating conflicts using strong verbal communication skills.
Education
Early Childhood Education/teaching - Teacher
Lawson State Community College
Birmingham, AL05.2011
High School Diploma -
North Stafford High School
Stafford, VA06.1988
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Punctuality
- Loading and unloading
- Safety protocols
- Safety management
- Route planning
- Traffic law observation
- Equipment operation
- Passenger transportation
- Relationship building
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Order picking and processing
- Equipment monitoring
- Customer rapport
- Passenger assistance
- Strategic planning
- Route logs
- Attention to detail
- Processes and procedures
- Team building
- Conflict resolution
- Staff development
- Database management
- Friendly and outgoing
- Verbal and written communication
- Patience and tact
- Emergency response
- Daily logging
- Passenger guidance
- Confidentiality
- Multitasking skills
- Good communication
Timeline
Teacher
Birmingham City School District
01.2024 - 06.2025
Armed Security Officer
SEI
10.2022 - 01.2024
Unarmed Security Officer
USA Security Services
09.2020 - 02.2021
Driver
Uber
02.2013 - 06.2026
Armed Guard/driver
Wells Fargo Armored Truck See
03.1991 - 09.1994
Early Childhood Education/teaching - Teacher
Lawson State Community College
High School Diploma -
North Stafford High School