Lynn Kyara Galette

Responsabilities:

• Customer Service

- Receive and address customer complaints.
- Write detailed reports for each resolved case and propose solutions to improve customer satisfaction.

• Sales and Outreach

- Call customers to offer new products and generate sales.

- Assist in preparing and documenting team meetings with the manager.
- Aid the supervisor in training new customer service agents.

• Skills learned

- Customer Relations: Excellent in managing customer interactions and resolving issues efficiently.

- Report Writing: Skilled in documenting cases and meeting outcomes.
- Training: Experienced in training new team members and enhancing team performance.

Responsabilities:

• International Procurement

- Oversee buying activities abroad for the company.
- Visit factories to purchase and arrange the shipment of goods to Haiti.
- Source high-quality products and negotiate favorable prices with suppliers.
- Manage the entire supply chain, ensuring efficient logistics and timely deliveries.

• Translation and Interpretation

- Translate documents from Spanish to French and occasionally to English to facilitate understanding among staff.
- Act as an interpreter during meetings between staff and suppliers in the Dominican Republic.

• Skills learned

- Multilingual Communication: Proficient in Spanish, French, and English, ensuring clear communication across language barriers.
-Negotiation: Strong ability to negotiate with suppliers to secure the best prices and terms.
-Supply Chain Management: Comprehensive understanding of logistics and supply chain processes.