Lynn M. Archer
Summary
Experienced claims professional with diverse claims background including extensive claims adjusting and supervisory experience in both personal and commercial lines. Dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
34
34
years of professional experience
Work History
Specialty Liability Claims Supervisor
Farmers Insurance Company
07.2022 - Current
- Supervise 5 adjusters who handle homeowner's liability injury claims in all 50 states
- Supervise direct, represented and litigated files
- Supervise claims in value up to $500,000
- Supervise soft tissue injury claims up to fatality claims
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Commercial Auto Senior General Adjuster
Farmers Insurance Company
05.2018 - 07.2022
- Handle large loss severe commercial auto injuries and fatalities as well as coverage claims with values in excess of $150,000
- Roundtable files with upper management
- Handled claims in up to 40 states
Commercial General Liability Adjuster
Farmers Insurance Company
07.2009 - 05.2018
- Handle premises liability claims including property damage, bodily injury, direct claimants, represented claimants and litigated claims
- Communicated with both the agents and underwriting on a daily basis
- Roundtable high exposure files with upper management
- Handled claims in 11 states
- Responsible for determining risk transfers, reviewing contracts, tendering claims as needed
Liability Field Claims Supervisor
Farmers Insurance Company
09.2005 - 07.2009
- Supervised 5-7 adjusters
- Responsible for hiring and training new adjusters
- Acting liability claims manager for the Corpus Christi office
- Peer guide for other supervisors in the South Texas Regional Office
- Back up to the San Antonio Liability Claims Manager
Liability Trainer
Farmers Insurance Company
09.2003 - 09.2005
- Conducted field training in multiple Texas offices
- Responsible for drafting the Homeowner's portion of the Texas Coverage Certification class
- Taught coverage certification class at a national level
- Trained both new hires and incumbents
General Liability Claims Adjuster - Large Loss
Farmers Insurance Company
05.2002 - 09.2003
- Handled complex liability claims with exposure values in excess of $100,000
- Responsible for handling commercial auto claims, homeowner's claims and personal auto claims
- Roundtabled files with Home Office Management on a regular basis
- Attended mediations and trials as necessary
- Completed Coverage Certification course
Personal Lines Liability Adjuster
Farmers Insurance Company
01.2000 - 05.2002
- Conducted investigations, confirmed coverages, determined liability, evaluated and negotiated settlements
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Liability Claims Supervisor - Personal Lines
Farmers Insurance Company
06.1995 - 12.1999
- Supervised 8 adjusters and approximately 1500 files
- Responsible for the liability department in the claims office – conducted case reviews, training and supervised litigated files
Management Trainee
Farmers Insurance Company
01.1994 - 06.1995
- Cross-trained in auto physical damage and supervisory techniques
Liability Claims Adjuster
Farmers Insurance Company
01.1990 - 01.1994
- Conducted investigations, confirmed coverages, determined liability, evaluated and negotiated settlements for both personal lines and commercial claims
Education
Bachelor of Arts - Psychology
Baylor University
Waco, TX05.1989
Skills
- Interpreting Coverage
- Maintaining Quality Assurance Standards
- Excellent Team Leadership
- Personnel Training
- Liability Management
- Litigation Management
Timeline
Specialty Liability Claims Supervisor
Farmers Insurance Company
07.2022 - Current
Commercial Auto Senior General Adjuster
Farmers Insurance Company
05.2018 - 07.2022
Commercial General Liability Adjuster
Farmers Insurance Company
07.2009 - 05.2018
Liability Field Claims Supervisor
Farmers Insurance Company
09.2005 - 07.2009
Liability Trainer
Farmers Insurance Company
09.2003 - 09.2005
General Liability Claims Adjuster - Large Loss
Farmers Insurance Company
05.2002 - 09.2003
Personal Lines Liability Adjuster
Farmers Insurance Company
01.2000 - 05.2002
Liability Claims Supervisor - Personal Lines
Farmers Insurance Company
06.1995 - 12.1999
Management Trainee
Farmers Insurance Company
01.1994 - 06.1995
Liability Claims Adjuster
Farmers Insurance Company
01.1990 - 01.1994
Bachelor of Arts - Psychology
Baylor University
Similar Profiles
Valencia MillerValencia Miller
Customer Service Representative at Farmers Insurance CompanyCustomer Service Representative at Farmers Insurance Company
Jalisa AbercrombieJalisa Abercrombie
Senior Service Advocate at Farmers Insurance CompanySenior Service Advocate at Farmers Insurance Company
Jo Anne AmiriJo Anne Amiri
Life Insurance Agent- District Life Specialist at Farmers Insurance CompanyLife Insurance Agent- District Life Specialist at Farmers Insurance Company