Lynwood Hippert
Winthrop,MA
Summary
In my many years of working with the public I have developed good people skills. even while in the Coast Guard i spent 8 years in off shore and near shore rescues which required calm and responsible reaction with the public. I owned and operated a charter service for 18 years dealing with customers for extended periods of time.
Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
West Marine
10.2022 - Current
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Participated in periodic inventory counts to maintain accurate stock levels.
Education
High School Diploma -
Staunton Military Acadamy
Staunton, VA05-1968
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
3 5th.district championships. Hold a merchant mariner license
the 5th. district championships were based on boat handling and navigational skills .they are called predicted log races ,while competing
in this event i set a overall navigation error that has not been bettered to this date. Completing this I was responsible for maintenance and repair for all electronics equipment at my station. I have held a C.G. merchant mariner license for 40 + years have captained vessel up to 150ft.with passengers of over 300 on board for over 5 years.Also have run 150ft.ocean going tugs for 4 years
Timeline
Retail Sales Associate
West Marine
10.2022 - Current
High School Diploma -
Staunton Military Acadamy
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