Lynx Catron-Trujillo
Yakima,WA
Summary
Accomplished business manager, versatile employee adept in time management and verbal communication, significantly improved service quality by recruiting and training a skilled team. Expert in POS systems and customer service, consistently enhancing operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Do-Si-Do Espresso
12.2021 - Current
- Recruited, hired, trained, and supervised baristas to ensure adherence to company policies and procedures
- Provided feedback on employees' performance and developed plans to improve quality of service
- Assisted with customer questions and concerns in a professional manner
- Conducted employee meetings to discuss progress towards goals and/or address issues
- Maintained records of daily transactions and managed weekly reports and bank deposits
- Monitored inventory, ordered supplies as needed, and managed budgets for shop operations
Barista
Do-Si-Do Espresso
10.2020 - Current
- Operated POS system
- Trained new employees on company policies and procedures regarding food handling safety standards and POS system
- Maintained a clean work environment, keeping up with health and sanitation standards
- Restocked items, labeled and organized dairy and other supplies according to expiration dates
- Greeted customers and took orders, recommended menu items based on customer preference and/or allergies
- Managed daily rush of customers with efficient, levelheaded customer service, maintaining calm demeanor during high-paced periods
Education
High School Diploma -
Cornerstone Christian Correspondence School
15938 US Highway 17 Townsend, GA 3133107.2024
Skills
- Time management
- Business and detail oriented
- Positive and professional
- Verbal and written communication
- Complex problem-solving
- Several years of customer service
- Hospitality
- Experience in POS system
- Passionate about helping customers and creating satisfying experiences
- Reliable and dedicated when working both alone and as a team
- Quickly masters new concepts and skills
Timeline
Manager
Do-Si-Do Espresso
12.2021 - Current
Barista
Do-Si-Do Espresso
10.2020 - Current
High School Diploma -
Cornerstone Christian Correspondence School
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