Lynyett Irons
Hudson,Select
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Lynyetts Call Center, LLC
03.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Managed day-to-day operations of consulting business, which required such tasks as Login issues and Troubleshooting issues.
Customer Service Representative
Circle K
11.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Owner/Operator
A Better Cleaning Service
05.2009 - 12.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Associate of Arts - Administration
Jefferson Community College
Louisville, KY06.1999
Skills
- Estimations and Quotes
- Predictive and Preventive Maintenance
- Project Management
- Scope Definition
- Deadline Adherence
- Error Correction
- Corrective Actions
- Customer Loyalty
- Defensive Strategies
- Deliverables Management
- Detail Work
- Corporate Regulations
- Appointment Booking
- Schedule Management
- Positive Reinforcement Methods
Timeline
Independent Contractor
Lynyetts Call Center, LLC
03.2020 - Current
Customer Service Representative
Circle K
11.2018 - 05.2020
Owner/Operator
A Better Cleaning Service
05.2009 - 12.2017
Associate of Arts - Administration
Jefferson Community College
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