LYONNE RICHARDSON
Richmond,USA
Summary
Driven Insurance Adjuster with 5+ years of experience handling complex property, liability, and commercial claims. Proven success in achieving timely, fair resolutions and managing large losses and litigated cases. Strong leadership in mentoring teams, improving efficiency, and elevating performance. Skilled in policy interpretation, damage assessment, and settlement.
Overview
12
12
years of professional experience
Work History
Complex claim adjuster
Claim Assist Solutions
08.2025 - 11.2025
- Evaluated sophisticated insurance policies to determine coverage and liability, often drafting complex coverage letters, including reservation of rights and denial letters.
- Utilized Expert-level negotiation skills to settle claims with insureds, third parties, and legal representatives, often within a specified authority limit.
- Prepared detailed estimates of repair or replacement costs using industry-standard software and technical knowledge.
Senior Property Claims Adjuster
USAA
10.2023 - 08.2025
- Investigated and evaluated property damage claims, determining coverage and extent of loss
- loss coverage explanation, policy holder assistance with itemizing damages, and alternative living arrangements coordination
- water, fire loss, wind and hail, exterior, condo,and loss assessment claims, Vandalism and theft claims
- Assessed and analyzed liability, causation, and damages to efficiently move cases toward resolution
Desk Supervisor,(Property General-Liability)
Brush Country Claims
02.2020 - 06.2023
- Investigated properties, classified damages, and created estimates outlining repair costs
- Reviewed policies to determine appropriate levels of coverage and assist with approvals or denial decisions
- Evaluated issues of liability, causation, and damages, proactively moving the files toward resolution
- Assign, collaborate with, and oversee outside defense counsel
- Prepared comprehensive claims reports
Senior Operations Manager
Reef Technology
01.2016 - 01.2020
- Processed client and vendor invoices
- Created and managed weekly schedules of 75 employees
- Provided monthly P&L's and detailed data reports
- Created and managed budgets for operational departments and monitored progress against goals
Supervisor
Shadow Hawk Country Club
01.2014 - 01.2016
- Supervised crew of 20 employees
- Maintained shop aesthetic and customer equipment needs
- Inventory management
- Billing
Education
College -
William Carey University
College -
Baton Rouge Community College
College -
Lone Star Kingwood
College -
Richland College
Skills
Project management
Employee development
Client relations
Effective time management
Excellent communication skills
Proficient in microsoft word, excel,
quick books
sales force, guide wire, symbility, xactimate
References
- Glenn, Schnitzer, Regional Manager, (346) 433-7534, Reef Technology
- Darius Richardson, TPA Claims Manager - Brush Country Claims, (512) 948-9572, (346) 410-9521
- Kevin Odom, Director of instruction - Shadow Hawk (832)-492-0844
Timeline
Complex claim adjuster
Claim Assist Solutions
08.2025 - 11.2025
Senior Property Claims Adjuster
USAA
10.2023 - 08.2025
Desk Supervisor,(Property General-Liability)
Brush Country Claims
02.2020 - 06.2023
Senior Operations Manager
Reef Technology
01.2016 - 01.2020
Supervisor
Shadow Hawk Country Club
01.2014 - 01.2016
College -
William Carey University
College -
Baton Rouge Community College
College -
Lone Star Kingwood
College -
Richland College