Lyova Kostanyan
Glendale,CA
Summary
Accomplished Executive Director of Operations at 4U Treatment Center, adept in strategic planning and operational efficiency. Demonstrated success in enhancing client outcomes and streamlining processes at Heart of The Valley Home Health. Excels in team leadership and performance analysis, achieving sustainable growth and operational cohesiveness.
Thrived in dynamic environments, managing complex operations and driving strategic initiatives. Developed strong problem-solving and team leadership abilities, focusing on process optimization and resource management. Seeking new opportunity to leverage these transferable skills in fresh, challenging field.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Case Manager/Executive Director of Operations
4U Treatment Center
03.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided leadership, guidance and support to staff members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Director of Operations
Heart of The Valley Home Health
05.2024 - 11.2024
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Reported issues to higher management with great detail.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Education
High School Diploma -
Glendale High School
GlendaleAccounting And Finance
Glendale Community College
Glendale, CASkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Performance analysis
- Workforce planning
- Schedule oversight
- Financial controls implementation
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Customer service management
- Employee relations
- Data analysis
- Customer relations
- Hiring and onboarding
Certification
RADT (Registered Alcohol and Drug Technician)
(CADC) Certified Alcohol and Drug Counselor
Timeline
Director of Operations
Heart of The Valley Home Health
05.2024 - 11.2024
Case Manager/Executive Director of Operations
4U Treatment Center
03.2024 - 11.2024
High School Diploma -
Glendale High School
Accounting And Finance
Glendale Community College
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