Lyric Afuh
I'm a motivated and results-driven leasing professional with experience in resident relations, sales, customer service, and property operations. Recognized for building genuine rapport with residents, prospects, and teammates while creating a welcoming, positive community environment. Im skilled in conducting property tours, closing leases, lease administration, fair housing compliance, rent collection, delinquency management, resident engagement, conflict resolution, event planning, social media marketing and more. I have proven ability to manage multiple priorities in fast-paced environments while delivering exceptional customer service and supporting occupancy goals. Im very quick to adapt to new teams, communities, and property management systems, with a strong commitment to contributing wherever needed. I'm currently pursuing a Bachelor of Business Administration degree through a fully online program that does not interfere with my work schedule, allowing full availability for travel assignments, extended stays, and changing work schedules. I'm very eager to bring my adaptability, leasing expertise, and passion for creating exceptional resident experiences to a travel leasing role.
Work History
Leasing Consultant
1 Year 6 Months- Assisted prospective residents with leasing inquiries and property tours.
- Developed knowledge of local market trends to inform pricing strategies and competitive positioning.
- Addressed resident inquiries effectively, fostering positive relationships and improving tenant experience.
- Managed lease documentation, ensuring compliance with company policies and local regulations.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
- Supported renewal campaigns and resident retention initiatives.
- Coordinated resident events and community engagement activities.
- Inspect units before and after tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Collect monthly rent payments and other fees, and follow up on delinquencies.
- Created marketing materials and assisted with social media content management.
- Perform package audits and maintain organized resident records.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Leasing Specialist
7 Months- Maintained accurate records of leasing activities and tenant communications using CRM software.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Coordinated property tours, showcasing features to potential residents effectively.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Built positive relationships through effective communication and compassionate care.
Team Member
1 Year 8 Months- Provided customer service in a fast-paced restaurant environment.
- Operated cash registers and processed customer orders accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked as a barista preparing specialty coffee and espresso drinks.
- Assisted in bakery operations, packaging, and product presentation.
- Maintained food safety, cleanliness, and quality standards.
Customer Service Associate
1 Year 3 Months- Delivered excellent customer service while operating cash registers and handling transactions.
- Assisted customers with photo services, including custom photo books, calendars, posters, and specialty printing projects.
- Stocked merchandise and maintained inventory accuracy throughout the store.
- Managed product displays and assisted customers within the cosmetics department.
- Resolved customer concerns and maintained a clean, organized shopping environment.
- Supported multiple departments while balancing competing priorities.
- Trained new associates on company policies and customer service protocols, fostering a knowledgeable workforce.
Education
BBA - Business Administration
- Dean's List: August 2025 - Present
- Current GPA: 3.77
- Currently pursuing a bachelors degree through an online program while working full-time.
- Relevant coursework includes Business Management, Marketing, Accounting, Operations Management, Human Resources, and Project Management.
High School Diploma
Skills
Certification
Real Estate Property Management
Coursera | June 2026
- Developed a stronger foundation in leasing operations, property management principles, resident relations, and industry best practices.
- Expanded knowledge of property operations, tenant satisfaction, and community management.
Foundations of Project Management
Google via Coursera | May 2026
- Learned project planning, organization, scheduling, communication, and workflow management.
- Strengthened time management and problem-solving skills applicable to fast-paced property operations.
Engagement & Nurture Marketing Strategies
Northwestern University | July 2026
- Studied customer engagement, relationship marketing, and retention strategies.
- Gained knowledge of creating meaningful customer experiences and improving long-term resident satisfaction.
What Is Social?
Northwestern University | June 2026
- Learned social media strategy, digital branding, audience engagement, and content planning.
- Developed an understanding of how social platforms support business growth, customer relationships, and brand awareness.
Introduction to Data Analytics
IBM | May 2026
- Learned data analysis fundamentals, data interpretation, and data-driven decision-making.
- Built foundational analytical skills to support business operations and performance improvement.
Foundations of Business Intelligence
Google | June 2026
- Learned how data supports operational efficiency, customer satisfaction, and business growth.
- Strengthened decision-making through data interpretation and performance measurement.