Lyric Bishop
Pine Bluff,AR
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Stower
Amazon
08.2020 - 12.2023
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Maintained clean and organized workspaces to uphold safety standards.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Assisted customers with locating merchandise and providing product information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
McDonalds
12.2016 - 02.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged, and displayed merchandise as required.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05.2014
Skills
- Call Management
- Paperwork Processing
- Data Entry
- Upselling and Cross-Selling
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
- Cash Handling
- Customer Service
- Clerical Support
Timeline
Stower
Amazon
08.2020 - 12.2023
Customer Service Representative
McDonalds
12.2016 - 02.2020
High School Diploma -
Pine Bluff High School
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