Lyric Henderson
Morrisville,NC
Summary
With a proven track record from the US Army to leading roles in healthcare, I excel in patient-focused care and medical terminology knowledge. At Greek Shop Nc, I enhanced team performance and customer satisfaction. Known for compassionate care and adaptability, I consistently achieve high standards in challenging environments, ensuring optimal outcomes and maintaining confidentiality.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
N/a
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Lead Medical Esthetician
Self Employed
08.2019 - Current
- Developed customized treatment plans tailored to individual needs, leading to improved skin health outcomes for numerous clients over time.
- Conducted thorough skin analyses using advanced diagnostic equipment, enabling accurate diagnosis and effective treatment strategies.
- Trained junior estheticians in advanced techniques and best practices, elevating the overall quality of service provided at the clinic.
- Assisted physicians with non-surgical cosmetic procedures, ensuring optimal results and minimal discomfort for patients.
- Evaluated patient needs and determined appropriate treatment plans to address their specific concerns.
- Performed various facial treatments including chemical peels, microdermabrasion, and dermaplaning techniques effectively.
- Provided exceptional customer service by addressing inquiries promptly and professionally, ensuring positive experiences for all clients.
- Reduced the recurrence of skin issues by educating patients on proper skincare routines and product usage.
- Streamlined appointment scheduling processes, resulting in increased efficiency and reduced wait times for patients.
- Maintained a sterile work environment, adhering to strict sanitation protocols for patient safety.
- Regularly attended professional development seminars to stay current with industry advancements, benefitting both the clinic and clients.
- Enhanced patient satisfaction by providing customized skincare treatments and personalized recommendations.
- Consulted with clients to determine their aesthetic goals, then devised appropriate treatment strategies accordingly.
- Contributed towards increasing clinic''s online presence through consistent social media activity showcasing treatments and results.
- Implemented targeted marketing campaigns that increased new client acquisition rates significantly.
- Managed inventory levels efficiently, reducing waste while ensuring ample stock availability for necessary treatments.
Cashier Team Lead
Greek Shop Nc
10.2016 - 10.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
US Army Soldier
US Army
07.2013 - 09.2016
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Education
Associate of Science - Medical Assistant
Miller Motte Technical College
Raleigh, NC08-2024
No Degree - Aesthetics
Miller Motte Technical College
Fayetteville, NC10-2018
High School Diploma -
Orange Senior High School
Hillsborough, NC06-2013
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Specimens collection and processing
- Maintaining confidentiality
- Compassionate caregiver
- Sterilization techniques
- Medical supply inventory
- Medical office administration
- Trustworthy companion
- Adaptable
- Simple dressings
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
Medical Assistant
N/a
11.2023 - Current
Lead Medical Esthetician
Self Employed
08.2019 - Current
Cashier Team Lead
Greek Shop Nc
10.2016 - 10.2017
US Army Soldier
US Army
07.2013 - 09.2016
Associate of Science - Medical Assistant
Miller Motte Technical College
No Degree - Aesthetics
Miller Motte Technical College
High School Diploma -
Orange Senior High School
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