Lyric Lusk
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Winn Dixie
07.2024 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Data Entry/Account Administrative Representative
Medical Assistant
08.2024 - 04.2025
- Assisted healthcare professionals with patient examinations and procedures.
- Recorded and maintained patient medical histories and vital signs.
- Prepared and administered medications as directed by physicians.
- Scheduled appointments and managed patient records using electronic health records (EHR) systems.
- Sterilized medical instruments and maintained a clean and organized examination room.
- Educated patients on prescribed medications and post-treatment care.
- Conducted routine laboratory tests, such as blood draws and urinalysis.
- Managed inventory and ordered medical supplie ensure adequate stock levels.
- Collaborated with the healthcare team to provide efficient and high-quality patient care.
Customer Service Supervisor
Chick Fil A
08.2022 - 01.2024
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Education
DIPLOMA -
Destrehan High School
2025
General Studies
Northwestern State University of Louisiana
Natchitoches, LA2024
Medical Assistant
River Parish Community College
2025
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Certification
BLS
AHA
CCMA
NHA
Timeline
Data Entry/Account Administrative Representative
Medical Assistant
08.2024 - 04.2025
Customer Services Representative
Winn Dixie
07.2024 - Current
Customer Service Supervisor
Chick Fil A
08.2022 - 01.2024
DIPLOMA -
Destrehan High School
General Studies
Northwestern State University of Louisiana
Medical Assistant
River Parish Community College