Lyric Moore
Atlanta,GA
Summary
Hospitality professional with 8 years of experience delivering high-quality guest service in fast-paced environments. Known for discretion, accuracy, and strong organizational skills, with additional training in cybersecurity fundamentals including data privacy, phishing awareness, and secure digital workflows. Combines people-focused service with process-driven execution, making a strong candidate for remote administrative support, virtual assistant, and customer-facing roles.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Guest Services Staff Member
Georgia Aquarium
Atlanta, Georgia
06.2026 - Current
- Addressed guest concerns promptly, ensuring a positive experience during visits.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Collaborated with other departments within the organization to ensure high quality service delivery.
- Supported special events by setting up venues and assisting with logistics.
Front of House Associate
Capital City Club
Atlanta, GA
09.2025 - 01.2026
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with selection.
- Assessed problems to improve restaurant quality and efficiency.
- Communicated with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
- Reset products and maintained shelf conditions.
- Opened and closed designated dining areas.
- Trained new employees.
- Practiced bartending skills during personal time to enhance beverage knowledge.
Warehouse Associate (Contract)
Amazon
Union City, GA
11.2024 - 01.2025
- Achieved 99% accuracy in order fulfillment, enhancing customer satisfaction.
- Implemented safety protocols, reducing workplace incidents.
- Collaborated with team to optimize warehouse layout, increasing space utilization.
- Managed shipping and receiving, ensuring timely deliveries every time.
- Conducted regular audits, maintaining compliance with industry standards.
Bar Waitress
Rendezvous Lounge
Duluth, GA
12.2023 - 10.2024
- Took and delivered food and drink orders accurately and efficiently, enhancing guest satisfaction.
- Maintain cleanliness of tables, dining area, and service stations, ensuring a tidy environment.
- Managed cash and card transactions, ensuring accurate payment processing and accountability.
- Collaborate with kitchen and bar staff to ensure timely and correct order fulfillment.
- Provided menu recommendations and upsold specials, contributing to increased sales and customer engagement.
- Ensure compliance with health and safety standards, including food safety and alcohol service regulations.
- Set up lounge events and broke down after completion.
Bar Waitress
Empire Lounge
Snellville, GA
04.2023 - 10.2024
- Provided consistently exceptional service to a diverse clientele.
- Swiftly resolved customer issues with patience and professionalism.
- Cultivated relationships with patrons to foster repeat business and create a welcoming environment.
- Promoted daily specials and effectively upsold menu items, contributing to increased revenue.
- Handled cash and transactions with precision, ensuring accurate accounting and secure financial processes.
- Thoroughly trained new associates.
Warehouse Associate
Amazon
Seffner, FL
11.2020 - 02.2023
- Tracked incoming and outgoing packages, ensuring accurate sorting based on destination and delivery requirements.
- Conducted thorough quality checks on products to maintain Amazon's high standards and minimize returns.
- Managed inventory levels by conducting regular counts and reconciliations to ensure stock accuracy.
- Proficient in operating pallet jacks to safely load and unload merchandise from trucks.
- Prepared shipments for dispatch, including packaging, labeling, and coordinating with carriers for timely delivery.
- Worked closely with logistics, customer service, and procurement to coordinate and expedite the delivery of orders.
Waitress
Japanese Restaurant
Wesley Chapel, FL
03.2019 - 07.2020
- Resolved customer complaints promptly, enhancing satisfaction and encouraging repeat business.
- Built strong rapport with customers by remembering preferences and previous orders, fostering loyalty.
- Uphold high standards of cleanliness and organization in the workspace, including dining areas, restrooms, and back-of-house areas.
- Monitored inventory levels and restocked supplies to maintain seamless operations and service continuity.
- Proficiently operated point-of-sale (POS) systems to process transactions accurately and efficiently.
- Trained new employees on POS systems and provided ongoing support to ensure proficiency and error-free transactions.
Education
Cybersecurity -
Verizon Skill Forward
Online03-2026
Associates - Culinary Arts
Gwinnett Technical College
Lawrenceville, GA01-2026
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL01-2020
Skills
- Client Relationship Management
- POS System & Cash handling
- Scheduling & coordination
- Inventory Management
- Food Safety and Hygiene
- High volume dining
- Efficient under pressure
- Data Privacy
- Common Security Threats
- Secure login Protocols
- Cybersecurity risk assessment
- Malware analysis
Certification
- Certified Nursing Assistant, consisting of First Aid & Safety, Care & Prevention of athletic injuries, Health science and Anatomy & Physiology
- ServSafe Certified
- Cybersecurity Professional Certification - In Progress
Languages
English
Phone Cell
727-207-0500
Phone Home
7272070500
Timeline
Guest Services Staff Member
Georgia Aquarium
06.2026 - Current
Front of House Associate
Capital City Club
09.2025 - 01.2026
Warehouse Associate (Contract)
Amazon
11.2024 - 01.2025
Bar Waitress
Rendezvous Lounge
12.2023 - 10.2024
Bar Waitress
Empire Lounge
04.2023 - 10.2024
Warehouse Associate
Amazon
11.2020 - 02.2023
Waitress
Japanese Restaurant
03.2019 - 07.2020
Cybersecurity -
Verizon Skill Forward
Associates - Culinary Arts
Gwinnett Technical College
High School Diploma -
Wiregrass Ranch High School