Lyric Roberts
Sales Associate
Jacksonville,AR
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Bath & Body Works
North Little Rock, AR
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Crew Member
Sonic Drive-In
Jacksonville, AR
07.2020 - 09.2021
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Restocked supplies, removed trash and cleaned areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Reported issues with customers and orders to supervisors.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared meals and collected payments.
Education
No Degree - Theatre
Henderson State University
Arkadelphia, AR 08.2020 - 06.2022
No Degree - Theatre
University of Central Arkansas
Conway, AR 06.2022 - Current
Skills
- Guest satisfaction
- Food-handling safety
- Order fulfillment procedures
- Customer interaction
- Inventory
- Order taking
- Opening and closing procedures
- Guest service
- Concise time management
- Cleaning and sanitation
- Menu item familiarity
- Food service standards
- Payment transactions
- Food and beverage preparation
- Superior communication skills
- Workplace Efficiency
- Team Contributions
- Seasonal Promotions
- Selling Techniques
- Store Displays
Affiliations
- Treasurer, Thespian Honors Society Troupe 8495 (2018-2020)
- Member, DECA Club (2018-2020)
- Member, BETA Club (2017-2020)
- Yearbook Editor-in-Chief, Maumelle High School Yearbook (2018-2020)
Timeline
No Degree - Theatre
University of Central Arkansas
06.2022 - Current
Sales Associate
Bath & Body Works
09.2021 - Current
No Degree - Theatre
Henderson State University
08.2020 - 06.2022
Crew Member
Sonic Drive-In
07.2020 - 09.2021
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