LYS ISIMBI
Bellevue,Washington
Summary
Experienced Healthcare Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager
Invitae Genetics
10.2022 - 05.2023
- Maintaining office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions.
- Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Designing and implementing office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
- Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Maintaining office staff by recruiting, selecting, orienting, and training employees.
LEAD PATIENT CARE COORDINATOR
Pacific Northwest Fertility Clinic
03.2022 - 01.2023
- Ensuring that all applicable regulations and patient information privacy and policies are implemented and followed
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Supporting company operations by maintaining office systems and supervising staff.
- Coached staff on best practices for responding to patients and family questions, concern, and issues and to resolve escalated problems.
REFERRAL COORDINATOR
Tufts Medical Center
10.2021 - 03.2022
- Scheduling patient visits and answering questions using data to do analytical and charting tasks related to patient information
- Initiating, processing, and obtaining referrals and out-of-network authorization requests for patients
- Working with primary care doctors' offices and individual payors to verify patients' demography and referral/ authorization statuses.
REGISTRATION SPECIALIST
ED, Northern Light Mercy Hospital
06.2020 - 12.2021
- Serving as an ambassador of the hospital acting as a liaison between the practice and the patients, visitors, and guests
- Worked in high volume Emergency
- Room, pre-registering patients, intake of incoming ambulances, and collaborated with the financial counselor on obtaining coverage and help for patients
- Collaborate with multiple departments to maintain adequate patient experience and daily workflows of the organization.
HUMAN SERVICES SPECIALIST
City of Portland-Family Shelter
10.2019 - 12.2021
- Working with homeless families to meet basic needs of food and shelter, connecting them with area resources, collaborating with school departments, and securing them permanent housing.
COLLECTIONS TECHNICIAN II
American Red Cross
06.2020 - 10.2021
- Developing and determining the best collection methods for different patients, collecting blood samples, checking patients for health issues, answering patients' questions, and
- Providing additional resources if requested.
CREDIT ANALYST
Maine Health
07.2019 - 01.2020
- Conduct analyses of customer accounts and, when appropriate, issue payments to insurance or customer.
- Identifying, analyzing, and interpreting trends or patterns in complex data sets.
- Interpreting data, analyzing results using statistical techniques and providng ongoing reports.
Education
Bachelor of Arts - Economics And Management
North Park University
Chicago, IL05.2019
MBA - Healthcare Administration
Colorado State University
Fort Collins, CO01.2023
Skills
- Manage Budgets
- Engineering Principles
- Quality Standards
- Customer Relations
- Scheduling and Coordinating
- Written Communication
- Organizational Skills
- Manage Inventory
- Health and Safety Regulations
Languages
French
Professional Working
Swahili
Professional Working
Timeline
Office Manager
Invitae Genetics
10.2022 - 05.2023
LEAD PATIENT CARE COORDINATOR
Pacific Northwest Fertility Clinic
03.2022 - 01.2023
REFERRAL COORDINATOR
Tufts Medical Center
10.2021 - 03.2022
REGISTRATION SPECIALIST
ED, Northern Light Mercy Hospital
06.2020 - 12.2021
COLLECTIONS TECHNICIAN II
American Red Cross
06.2020 - 10.2021
HUMAN SERVICES SPECIALIST
City of Portland-Family Shelter
10.2019 - 12.2021
CREDIT ANALYST
Maine Health
07.2019 - 01.2020
Bachelor of Arts - Economics And Management
North Park University
MBA - Healthcare Administration
Colorado State University
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