Lysandra Coronado
San Antonio,TX
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Client Service Representative
Capital Group
San Antonio, TX
02.2023 - Current
- Assisted financial advisors and investors in managing investments to support their financial goals.
- Provided web support by assisting users with profile navigation and website functionalities., guide users to their profiles and navigate website.
- Utilized multiple work applications to complete work requests accurately and on time.
- Facilitated new associate training and guided them in navigating systems for better onboarding.
Auto Damage Adjuster
GEICO
San Antonio, TX
03.2020 - 12.2022
- Estimated vehicle repair costs and negotiated settlements to ensure fair outcomes for all parties.
- Collaborated with adjusters and supervisors to coordinate efforts with body shops, rental partners, and parts providers.
- Conducted investigations into claims to accurately determine fault and assess coverage.
- Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers.
- Mentored junior adjusters on best practices for damage assessment and reporting.
Personal Lines Customer Service Representative
Nationwide Mutual Insurance Company
San Antonio, TX
03.2016 - 03.2020
- Assisted members and agents with customer service, reviewing coverages and payment information, and facilitating changes.
- Assisted customers with policy inquiries and claims processing.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on insurance products and coverage options available.
Atm engineer
IBC Bank
San Antonio, TX
03.2015 - 03.2016
- Monitored and maintained ATM machines to ensure operational reliability.
- Coordinated service through conference calls in Texas and Oklahoma.
- Compiled and submitted detailed reports of monthly financial results.
Education
Master of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH 01.2024 - 05.2026
Bachelor's - Psychology
Our Lady of the Lake University
Skills
- Client communication
- Onboarding support
- Project management
- Microsoft Office
- Team collaboration
Timeline
Master of Arts - Human Resources Management
Southern New Hampshire University
01.2024 - 05.2026
Client Service Representative
Capital Group
02.2023 - Current
Auto Damage Adjuster
GEICO
03.2020 - 12.2022
Personal Lines Customer Service Representative
Nationwide Mutual Insurance Company
03.2016 - 03.2020
Atm engineer
IBC Bank
03.2015 - 03.2016
Bachelor's - Psychology
Our Lady of the Lake University