Lysette Talavera

· Lead daily floor operations for 25+ associates, ensuring teams meet safety, quality, productivity, and customer delivery expectations.

· Run the floor and monitor workflow throughout the shift to ensure operational deadlines and customer commitments are consistently met on time.

· Monitor associate performance and rates throughout the shift, taking proactive action to address barriers and keep the team on track to meet productivity goals.

· Balance productivity expectations with a strong safety-first culture, ensuring associates meet required rates while following proper safety procedures and PPE requirements.

· Coach, mentor, and motivate associates by providing real-time feedback, support, and direction to improve individual and team performance.

· Train and mentor multiple Process Assistants and Area Managers, sharing operational knowledge and helping develop future leaders.

· Communicate shift priorities, performance expectations, operational changes, and business needs to associates and leadership.

· Partner with Area Managers and cross-functional teams to identify and resolve operational barriers that could impact productivity, quality, safety, or customer commitments.

· Monitor operational metrics and use performance data to identify trends, address gaps, and improve execution.

· Maintain accountability for shift performance while remaining flexible and adapting to changing business needs.

· Promote employee engagement and teamwork by recognizing strong performance and encouraging associates to take ownership of their work.

· Lead by example through consistent adherence to Amazon safety standards, operational procedures, and Leadership Principles.

· Made real-time operational decisions and prioritized workload to keep Dispatch on track and ensure customer delivery commitments were met.

· Successfully operated and led Dispatch operations in the absence of an Area Manager, taking ownership of floor execution, associate direction, productivity, safety, and on-time deadline completion.

· Demonstrated the ability to independently manage competing priorities while maintaining safety, quality, and productivity standards.

· Demonstrate strong ownership and Bias for Action by addressing issues quickly and taking initiative to keep operations moving.

• Maintained organized reception area, ensuring a welcoming environment.
• Collaborated with team members to streamline front desk operations.
• Implemented procedures for handling visitor access and security protocols.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive a positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained visitor log for entering and leaving the facility for security purposes.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Maintained clean and welcoming reception area, contributing to positive a positive first impression for visitors.