Lyssa Logan
Leland,NC
Summary
I am a results-driven, forward-thinking professional looking to learn a new skill. I want to expand my horizons and learn the skill of pet bathing and grooming so I can help people and their pets. Pet care has always been a passion of mine, and I feel learning this industry in a hands on environment would be beneficial to myself and your team.
Overview
10
10
years of professional experience
Work History
Business Owner
Integrity Home & Pet Care
11.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Housekeeping Supervisor
Donna's Touch
03.2021 - 03.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ensured housekeeping supplies and guest toiletries were full.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific areas.
- Used attention to detail to complete cleaning tasks and oversee others.
Store Manager
Pet Supermarket
11.2018 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, scheduling, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cleaning Technician
Donna's Touch
03.2018 - 11.2018
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Vacuumed floors, dusted, cleaned bathrooms and kitchens, removed clutter and returned equipment to proper areas at end of each shift.
Various Management Positions
Pet Supermarket
11.2014 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Hoggard High School
Wilmington NC06.2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Operations Management
- Bookkeeping
- Social Media Marketing
- Staff Management
- Pet care responsibilities
Timeline
Business Owner
Integrity Home & Pet Care
11.2022 - Current
Housekeeping Supervisor
Donna's Touch
03.2021 - 03.2023
Store Manager
Pet Supermarket
11.2018 - 03.2021
Cleaning Technician
Donna's Touch
03.2018 - 11.2018
Various Management Positions
Pet Supermarket
11.2014 - 03.2017
High School Diploma -
Hoggard High School
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