Lyudmila Krasteva (Lucy)
Virginia Beach,VA
Summary
- Motivated and positive professional who utilizes creativity to design best solutions and create value for the customers and the team
- Years of customer service, sales and management experience
- Great communication skills, highly organized, with attention to detail
- Excellent work ethic, teamwork skills and ability to work in fast paced work environment
Overview
12
12
years of professional experience
Work History
Director of Operations
Floor Tech Products Co
Virginia Beach, VA
11.2017 - 09.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Dealer Sales Executive
Stop N Go Autosales
Virginia Beach, VA
09.2015 - 10.2017
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Steam Pros Inc
Virginia Beach, VA
05.2011 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Accounting And Business Management
University of National And World Economy
Bulgaria, SofiaSkills
- Goal - Oriented Sales Professional
- Highly organized, with attention to detail
- Computer Proficiency
- Customer Service
- Problem-Solving Ability
- Open to a flexible work schedule
- Typing Proficiency
- Document Control
- Critical Thinking
- Understanding Customer Needs
- Administrative and Office Support
Languages
Bulgarian
Native or Bilingual
Russian
Native or Bilingual
Serbian
Full Professional
Macedonian
Full Professional
Timeline
Director of Operations
Floor Tech Products Co
11.2017 - 09.2023
Dealer Sales Executive
Stop N Go Autosales
09.2015 - 10.2017
Customer Service Representative
Steam Pros Inc
05.2011 - 09.2015
Bachelor of Science - Accounting And Business Management
University of National And World Economy