Lyzanne Herrera
El Paso,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Flash Intermodal
03.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
No Degree - Nursing
El Paso Community College
El Paso, TX12.2025
High School Diploma -
Ysleta High School
El Paso, TX06.2018
Skills
- Administrative and Office Support
- Invoice Preparation and Processing
- Project Management
- Customer Data Confidentiality
- Verbal Communication
- Guest Services
- Surface Work
- Customer Service and Assistance
- Presenting Solutions
- Negotiation
- Customer Service
- Speaking Clearly
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Flash Intermodal
03.2018 - Current
No Degree - Nursing
El Paso Community College
High School Diploma -
Ysleta High School
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