Lyzbeth Torres
Colton,CA
Summary
Dynamic professional with a proven track record in customer service and sales. Skilled in insurance verification and cash handling accuracy, I excel in high-pressure environments, consistently enhancing customer satisfaction and loyalty. Demonstrated ability to lead teams towards achieving company objectives, leveraging exceptional communication and HIPAA compliance knowledge.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dominos Pizza
Bloomington,CA
09.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Sales Representative
Boost Mobile
Rialto, CA
10.2020 - 11.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Team Leader Manager
Panera Bread
Rialto, CA
06.2021 - 03.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Pharmacy Clerk
Walmart
Rialto, CA
11.2023 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
Cosmetology License - Cosmetology Education
Salon Success Academy - San Bernardino
Riverside, CA05.2023
Diploma - General Studies
Rialto High School
Rialto, CA05.2021
Skills
- OTC Recommendations
- Insurance Billing
- Insurance Verification
- Cash Handling Accuracy
- Customer Service
- HIPAA Compliance
- Cash Register Operations
Languages
Spanish
Professional Working
Timeline
Pharmacy Clerk
Walmart
11.2023 - Current
Team Leader Manager
Panera Bread
06.2021 - 03.2023
Sales Representative
Boost Mobile
10.2020 - 11.2021
Customer Service Representative
Dominos Pizza
09.2019 - 08.2020
Cosmetology License - Cosmetology Education
Salon Success Academy - San Bernardino
Diploma - General Studies
Rialto High School