Lyzbette Cibrian
Providence,RI
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizion Wireless
Edinburg, TX
12.2022 - 07.2024
- Explained different types of plans available for purchase.
- Received shipments of merchandise, unpacked them, and stocked shelves accordingly.
- Provided customer service by answering questions about products and services.
- Handled returns or exchanges of merchandise in a timely manner.
- Maintained cleanliness of work area at all times.
- Demonstrated how to use cell phone features to customers in store.
Sales Representative
Cricket Wireless
Edinburg, TX
08.2021 - 12.2022
- Verified customer's identity before activating new devices.
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Collaborated with marketing team on promotional campaigns aimed at increasing sales volume.
- Recorded customer feedback on sales performance and product satisfaction levels.
- Developed relationships with key contacts within the industry in order to keep informed of new products and services available.
Assistant General Manager
Dunkin’ Donuts
Edinburg , TX
11.2018 - 08.2021
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Managed daily operations of the store, including scheduling and supervising staff.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Inspected orders to make sure they were accurate before handing them to customers.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Organized order taking station to ensure efficient workflow.
Server
Logans Roadhouse Grill
McAllen, TX
07.2017 - 10.2019
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Ticket Sales Representative
Ticketmaster
Pharr, TX
06.2014 - 05.2017
- Utilized social media platforms to promote upcoming events and attract more customers.
- Participated in trade shows and other industry related events as a representative of the company.
- Processed payments for tickets sold in person or over the phone.
- Prepared detailed financial statements regarding profits from ticket sales.
- Tracked competitor's pricing strategies and adjusted own prices accordingly.
- Maintained accurate records of all transactions in the company database.
- Identified opportunities to improve customer experience during the purchase process.
Education
High School Diploma -
McAllen Memorial High School
McAllen, TX06-2010
Skills
- Brand Promotion
- Goal-Oriented
- Mobile Device Management
- Version control systems
- Mobile Application Development
- Payment Processing
- Cash Handling
- Store Organization
- Retail Merchandising
- Team Supervision
- Sales expertise
- Customer Assistance
- Sales and Promotions
- Written Communication
- Order Management
- Friendly and Helpful
- Meeting Sales Goals
- Decision-Making
- Creative Thinking
- Cash Register Operation
- Loss Prevention
- Records Management
- Department Oversight
- Stock management
- Staff Scheduling
- Shift Scheduling
- Operations
- Program Administration
- POS Systems
- Sales Growth
- Staff Management
- Quickbooks
- Inventory Control
- Team Management
- Attention to Detail
- Customer Service Management
Certification
- Employee of the month
- Promotion
Languages
Spanish
Full Professional
Timeline
Sales Representative
Verizion Wireless
12.2022 - 07.2024
Sales Representative
Cricket Wireless
08.2021 - 12.2022
Assistant General Manager
Dunkin’ Donuts
11.2018 - 08.2021
Server
Logans Roadhouse Grill
07.2017 - 10.2019
Ticket Sales Representative
Ticketmaster
06.2014 - 05.2017
High School Diploma -
McAllen Memorial High School