Mark Benzer
Chicago,IL
Summary
Experienced with managing comprehensive staffing processes, ensuring efficient recruitment and onboarding. Utilizes advanced communication and organizational skills to navigate dynamic and fast-paced environments—track record of fostering collaborative team environments and adapting to changing organizational needs.
Overview
14
14
years of professional experience
Work History
Staffing Coordinator
Callahan Catering
01.2005 - 01.2009
- Responsible for hiring, training, and scheduling all front-of-house staff, including waiters, bartenders, and Function Directors.
- Analyzed staffing needs based on upcoming events, adjusting resources proactively for peak demand periods.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Instrumental in a company-wide rebranding that included the purchase of new uniforms for all event staff.
- Developed training materials to onboard new team members effectively and consistently.
- Coordinated staffing schedules to ensure optimal coverage for events and operations.
Staff Manager
Karen Kuffel Party Service
01.2000 - 01.2005
- Managed a staff of 25 off-premise catering waiters and bartenders.
- Worked with clients to staff private events in their homes and businesses.
- Managed private events for clients from set-up to clean-up.
- Assisted in sales of the service to perspective clients.
- Helped to create marketing materials in the form of flyers and brochures.
- Managed event logistics, ensuring the successful execution of client gatherings and parties.
- Oversaw staff scheduling, optimizing workforce allocation during peak seasons.
- Resolved client inquiries and issues promptly, maintaining high customer satisfaction rates.
Captain/Waiter/Bartender
Handsonsite
01.1995 - 01.2000
- Off-premise, gig work catering staff starting as a waiter and bartender and promoted to Captain in 1997.
- Worked as a team member to execute many types of off-premise catering from formal weddings to large scale conventions.
- Resolved guest complaints promptly, ensuring a positive dining experience and repeat business.
- Showed high-level understanding of fine dining standards and practices.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Monitored staff performance to ensure consistent excellence in service delivery.
Education
Associate - Theater Art
Harold Washington College
07.2025
Skills
- New hire onboarding
- Strong organization
- Staff coordination
- Staff scheduling
- Decision-making
- Google drive
Timeline
Staffing Coordinator
Callahan Catering
01.2005 - 01.2009
Staff Manager
Karen Kuffel Party Service
01.2000 - 01.2005
Captain/Waiter/Bartender
Handsonsite
01.1995 - 01.2000
Associate - Theater Art
Harold Washington College