Mandy Ellmers
Kearney,NE
Summary
Flexible hard worker ready to learn and provide resident's with excellent care. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cosmetologist/Owner/Operator
The Man's Cut
Kearney, NE
08.2017 - 05.2023
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Updated and maintained customer information records and services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Engaged with customers by providing friendly conversation during services.
- Responded to customer inquiries by phone, email and in person.
- Ensured proper sanitation practices were followed at all times.
- Coordinated and directed activities of businesses pricing and sales.
- Developed and implemented successful sales strategies to meet business goals.
- Led startup and creation of operational procedures and workflow planning.
- Ensured compliance with local, state, and federal regulations.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Front Counter Worker
Cash-WA Distributing
Kearney, NE
06.2016 - 07.2017
- Delivered top quality customer service while managing multiple tasks.
- Performed light cleaning duties such as sweeping floors, wiping down counters.
- Verified order accuracy and delivered to customers on-time to promote great service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Recognized defective material and reported issues to management.
- Followed established guidelines for picking orders accurately.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Operated pallet jacks to securely move boxes and packages from inventory to delivery area.
- Operated computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
Cosmetologist
Replay's
Kearney, NE
04.2014 - 05.2016
- Performed haircuts, coloring, and styling techniques.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Maintained cleanliness of salon equipment and tools.
- Shaved, trimmed and shaped beards and mustaches.
Cosmetologist
Super Cuts
Kearney, NE
08.2013 - 04.2014
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Developed new styles and techniques.
- Evaluated client's hair and physical features to determine style and cut plans.
- Collaborated with other professionals in the beauty industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Cosmetologist
House of Barbers
Kearney, NE
04.2013 - 08.2013
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Advised clients on how to maintain their new hairstyles at home.
- Responded to customer inquiries by phone, email and in person.
- Kept notes listing preferences and services provided to clients for quick reference.
- Treated customers to shampooing and head massage to promote loyalty.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Certified Nursing Assistant (CNA)
Central Community College
Kearney01-2024
Licensed Cosmetologist - Cosmetology
Joseph's College of Beauty
Kearney, NE04-2013
Kearney High School
Kearney, NE01-1999
Skills
- Active Listening
- Product Expertise
- Beauty Tool Sanitization
- Hair Coloring and Highlighting
- Strong Manual Dexterity
- Expense Tracking
- Operations Management
- Verbal and Written Communication
- Complex Problem-Solving
- Needs Assessment
- Quality Control
- Regulatory Compliance
- Quality Assurance Controls
- Interpersonal Communication
Certification
- Licensed Cosmetologist - April 2013-Present
- Certified Nursing Assistant - January 2024
REFERENCES
Jen Wolford 308-440-3679
Dago Schambach 308-440-2521
Mike Martinoski 308-440-3413
Timeline
Cosmetologist/Owner/Operator
The Man's Cut
08.2017 - 05.2023
Front Counter Worker
Cash-WA Distributing
06.2016 - 07.2017
Cosmetologist
Replay's
04.2014 - 05.2016
Cosmetologist
Super Cuts
08.2013 - 04.2014
Cosmetologist
House of Barbers
04.2013 - 08.2013
Certified Nursing Assistant (CNA)
Central Community College
Licensed Cosmetologist - Cosmetology
Joseph's College of Beauty
Kearney High School