Matilda Ward
College Station,TX
Summary
Reliable and upbeat customer attendant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with excellent organizational strengths and superior work ethic.
Proven track record of enhancing student engagement and academic success through collaboration with faculty and adaptability to evolving classroom needs. Strong skills in communication, organization, and instructional support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Next Generation Preschool
04.2024 - 08.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Maintained safety and security by overseeing students in recess environments.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Customer Attendant
Splash Station
04.2023 - 08.2023
- Enhanced customer satisfaction by providing timely and efficient assistance.
- Exemplified professionalism by adhering to dress code standards, punctuality requirements, and displaying a positive attitude at all times.
- Participated in ongoing training sessions and workshops to stay current on industry trends and best practices.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided personalized attention to each client, creating a welcoming atmosphere that encouraged repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Efficiently handled high call volumes while maintaining excellent service quality standards.
- Managed efficient cash register operations.
- Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean, organized work environment that promoted productivity among team members.
- Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
- Collaborated with team members to achieve high levels of performance and meet company goals.
- Assisted customers with various inquiries, resulting in increased loyalty and repeat business.
Customer Attendant
Splash Station
04.2022 - 08.2022
- Enhanced customer satisfaction by providing timely and efficient assistance.
- Exemplified professionalism by adhering to dress code standards, punctuality requirements, and displaying a positive attitude at all times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
- Answered questions about store policies and addressed customer concerns.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
Education
Bachelor of Arts - English Language And Literature
Texas A&M University
College Station, TX05-2027
High School Diploma -
Cleburne High School
Cleburne, TX05-2023
Skills
- Positive attitude
- Computer skills
- Calm and patient demeanor
- Complex Problem-solving
- CPR and first aid
- Attention to detail
- Computer and Microsoft office skills
- Collaborative teamwork
- Customer service
- Money handling
Certification
- CPR Infant and CPR Adult Certification
- First Aid Certification
Timeline
Teaching Assistant
Next Generation Preschool
04.2024 - 08.2024
Customer Attendant
Splash Station
04.2023 - 08.2023
Customer Attendant
Splash Station
04.2022 - 08.2022
- CPR Infant and CPR Adult Certification
- First Aid Certification
Bachelor of Arts - English Language And Literature
Texas A&M University
High School Diploma -
Cleburne High School
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