Maaz Shaikh
Truckee,CA
Summary
As an MBA graduate deeply passionate about creating memorable experiences, I aspire to fuse my rich background in the luxury hospitality industry with my interest for sales and marketing. My objective is to embark on a journey where I can blend strategic acumen with customer-centricity, crafting compelling narratives that resonate with audiences and drive revenue growth. I aim to harness my unique blend of industry insights and business prowess to not just meet, but exceed, organizational goals while leaving a lasting impact on every guest interaction."
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
The Ritz-Carlton
Truckee
10.2023 - 10.2024
- Provided a seamless arrival and departure experience by efficiently assigning rooms and addressing guest concerns with empathy and professionalism, leading to consistently high guest satisfaction scores.
- Successfully managed high-volume phone inquiries by effectively converting calls into bookings through personalized recommendations, significantly contributing to upsells and overall revenue growth.
- Anticipated needs of the guests and curated exceptional experiences, resulting in glowing feedback and appreciation.
F&B Associate
Caesars Palace
Dubai, United Arab Emirates
12.2021 - 01.2023
- Orchestrated exemplary services by greeting guests courteously, taking orders accordingly, and making sophisticated recommendations when requested, which resulted in over 90% customer satisfaction rate based on feedback surveys.
- Competently utilize the POS to process customer orders, complete payment transactions, and issue receipts.
- Maintained adherence to proper food health standards and provided service in accordance with the Forbes Service Standard at a luxury hotel.
Education
MBA - Global Marketing
Business & Hotel Management School
Luzern, Switzerland09-2024
BBA - Hospitality Administration And Management
Swiss Institute For Managment & Hospitality
Luzern, Switzerland12-2020
Skills
- Reservation Management
- Analytical Skills
- Interpersonal Skills
- Concierge support
- Guest Relations
- Data Entry
- Reservation Processing
- Relationship Building
- Clear Communication
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Guest Experience Specialist
The Ritz-Carlton
10.2023 - 10.2024
F&B Associate
Caesars Palace
12.2021 - 01.2023
MBA - Global Marketing
Business & Hotel Management School
BBA - Hospitality Administration And Management
Swiss Institute For Managment & Hospitality