Keiaria Bailey
Dallas,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize guest satisfaction. Offers strong background in guest relations and communication. Warm and friendly individual helps guest in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
The Escape Game
08.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered phones with professionalism and directed calls appropriately.
Team Leader
Atlanta Cheesecake Factory
11.2020 - 05.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Shipping Clerk
Reischling Press Inc.
01.2019 - 01.2020
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Bachelor of Science - Clinical Psychology
Jacksonville State University
Jacksonville, AL05.2025
High School Diploma -
Hiram High School
Hiram, GA05.2017
Skills
- Customer Service
- Information Protection
- Report Preparation
- Data Entry
- Reservation Management
- Reservation Processing
- Issue Resolution
- Payment Processing
- Product Sales
- Detail Oriented
Timeline
Guest Experience Specialist
The Escape Game
08.2021 - Current
Team Leader
Atlanta Cheesecake Factory
11.2020 - 05.2021
Shipping Clerk
Reischling Press Inc.
01.2019 - 01.2020
Bachelor of Science - Clinical Psychology
Jacksonville State University
High School Diploma -
Hiram High School
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