Mabel Giraldo Exposito
Miami,FL
Summary
Proven Office Manager at Kendall Behavior Therapy, adept in customer service and office administration, enhanced operational efficiency and confidentiality.
Demonstrated exceptional organizational skills and clear communication, fostering collaboration and driving results.
Overview
22
22
years of professional experience
Work History
Office Manager
Kendall Behavior Therapy
01.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Submitting clinical reports to insurance companies
- Supervising behavior analysts and registered behavior technicians schedules and compliance with the insurance and company guidelines.
Registered Behavior Technician
Kendall Behavior Therapy
05.2014 - 01.2019
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Choral Director and Music Teacher for Kids
Fundacion Carpe Diem
11.2006 - 11.2010
- Enhanced choral performances by selecting diverse and challenging repertoire for kids.
- Developed strong vocal techniques in choir members through tailored warm-ups and exercises, and fun activities for kids resulting in improved sound quality.
- Fostered a positive learning environment by promoting collaboration and teamwork among choir members.
- Increased concert attendance by effectively marketing performances through social media platforms and community outreach initiatives.
- Prepared challenging repertoire for International Festivals and competitions.
Choral Director Mixed Voice Choir
Alcaldia De San Jose
08.2006 - 10.2010
- Lead planning, rehearsal schedule and execution of a diverse event types.
- Taught classes in choral music for amateur singers.
- Increased concert attendance by effectively marketing performances through social media platforms and community outreach initiatives.
- Produced visually engaging concerts incorporating multimedia elements such as lighting design, projections, or choreography to enhance audience experience.
- Prepared challenging repertoire for International festivals and competitions.
Choral Director Mixed Voice Choir
PDVSA ( Venezuelan Oil Company)
02.2002 - 08.2007
- Established strong relationships with local schools and community organizations, creating opportunities for collaborative performances and events.
- Continually pursued professional development opportunities such as workshops, conferences, or coursework to stay current on best practices within the field of choral education.
- Demonstrated singing techniques, teaching applicable music theory and explaining significance of pieces.
- Fostered a positive learning environment by promoting collaboration and teamwork among choir members.
- Increased concert attendance by effectively marketing performances through social media platforms and community outreach initiatives.
Education
Bachelor of Arts - Music
Florida International University
Miami, FL07.2015
Bachelor of Comunicacion - Comunicacion Social
Universidad Catolica Cecilio Acosta
Maracaibo, Venezuela 04.2011
High School Diploma -
Escuela Nacional De Arte
La Habana, Cuba04.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
Timeline
Office Manager
Kendall Behavior Therapy
01.2016 - Current
Registered Behavior Technician
Kendall Behavior Therapy
05.2014 - 01.2019
Choral Director and Music Teacher for Kids
Fundacion Carpe Diem
11.2006 - 11.2010
Choral Director Mixed Voice Choir
Alcaldia De San Jose
08.2006 - 10.2010
Choral Director Mixed Voice Choir
PDVSA ( Venezuelan Oil Company)
02.2002 - 08.2007
Bachelor of Arts - Music
Florida International University
Bachelor of Comunicacion - Comunicacion Social
Universidad Catolica Cecilio Acosta
High School Diploma -
Escuela Nacional De Arte
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