Microsoft Office Suites
Mabel Robinson
Executive Administrative Assistant
Charlotte,North Carolina
Summary
Experienced Administrative Assistant with over eight years of experience in Office Administration Higher Education. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Work History
Staffing Assistant
Event Aces
Charlotte, North Carolina
06.2021 - Current
- Recruited and screened qualified potential employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
Owner/Operator Truck Driver
O2R Global
Starkville, MS
12.2020 - Current
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Claims Specialist
Allstate Insurance Co
Charlotte, North Carolina
03.2020 - 12.2020
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Coordinated with contracting department to resolve payer issues.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
GPS Electronic Monitor Installer
Reliant Monitoring Services
Charlotte, North Carolina
08.2017 - 11.2019
- Tracked diagnostic results and collaborated with DPS to resolve issues.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Serviced and repaired monitors and other types of electrical equipment by replacing if faulty or replacing straps
- Completed weekly reports of all system used or replaced for inventory purposes
- Documented and verified through collaboration with the Department of Public Safety that monitors were working completely
- Installed on juveniles, adults and life offenders, either at their homes, or in the office, which required me to travel through the City of Charlotte.
Administrative Assistant
Mississippi Valley State University
Itta Bena, Mississippi
04.2008 - 06.2016
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Created PowerPoint presentations for business development purposes.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
Master of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MS 06.2002 - 05.2004
Bachelor of Science - Social Work
Mississippi Valley State University
Itta Bena, MS 08.1984 - 05.2002
Skills
Effective planning
Recruitment
Scheduling
Problem-Solving
Active Listening
Google Workspace
Attention to Detail
Conflict management
Office administration
Software
Google Docs, Excel, Spreadsheet
Timeline
Staffing Assistant
Event Aces
06.2021 - Current
Owner/Operator Truck Driver
O2R Global
12.2020 - Current
Claims Specialist
Allstate Insurance Co
03.2020 - 12.2020
GPS Electronic Monitor Installer
Reliant Monitoring Services
08.2017 - 11.2019
Administrative Assistant
Mississippi Valley State University
04.2008 - 06.2016
Master of Science - Criminal Justice
Mississippi Valley State University
06.2002 - 05.2004
Bachelor of Science - Social Work
Mississippi Valley State University
08.1984 - 05.2002