Mable Schafer
Houston,TX
Summary
With a strong background in customer service and a knack for team collaboration, I have thrived in the roles at Ruby Slipper Cafe and Hummus and More. At Ruby Slipper Cafe, I efficiently managed online and telephone orders, ensuring an exceptional guest experience and high levels of satisfaction. Similarly, at Hummus and More, my attention to detail allowed me to memorize menus and promptly meet guest needs, fostering positive relationships. In addition to being the head server at Hummus and More, I also took on the responsibility of training other server bussers and hostesses. At Chuy's, I excelled as a server on the patio, skillfully balancing trays while providing excellent service. Furthermore, at Ruby Slipper Cafe, I expanded my skills by working as an expo, where I prepared salads, added garnishes, ran food, and ensured each plate was delivered to the correct order.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chuy's Tex-Mex Restaurant
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
HOST AND SERVER
Ruby Slipper Cafe
05.2024 - 08.2024
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Engaged with guests to maximize satisfaction with food and service
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
SERVER
Hummus and More
10.2021 - 04.2024
- Greeted and accommodated guests, building positive experience from first interaction
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Responded quickly and respectfully to guest complaints or concerns to maintain positive relationships
- Memorized menu to help make informed meal choices based on individual preferences
Education
COMPLETED COURSEWORK TOWARDS GED -
Grace King High School
Kenner, LASkills
- Customer Service
- Team Collaboration
- Detail Oriented
- Reservations
- High-volume dining
- Food safety practices
- Allergy awareness
- Table setting knowledge
- POS operation
- Buffet setup and takedown
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [5-6] staff members.
References
- (dad)Kurt schafer, Outback Steakhouse, Chef, (504) 729-7279,
- Jamal Jones Richardson, Ruby Slipper Cafe, Manager Ex-Manager, (504) 644-6230, jamal.richardson@rubybrunch.com
- Angela Bonk, Manager At Chuy's (832-305-2010), angie.blaha@yahoo.com
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Server
Chuy's Tex-Mex Restaurant
09.2024 - Current
HOST AND SERVER
Ruby Slipper Cafe
05.2024 - 08.2024
SERVER
Hummus and More
10.2021 - 04.2024
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
COMPLETED COURSEWORK TOWARDS GED -
Grace King High School
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