MaCady Bragg
Pocatello,ID
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to multitask and collaborate effectively, enhancing guest experiences. Proficient in POS systems and money handling, consistently delivering efficient service while maintaining professionalism in high-pressure environments. Committed to fostering teamwork and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Schedule Coordinator
Children's Dentistry of Pocatello
05.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Game Center Desk Attendant
Boise State University
08.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Maintained cleanliness of entranceway, lobby and restrooms.
Cashier, Busser
Pizza Pie Cafe
10.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Reset and cleaned tables quickly to prepare for new customers.
- Welcomed customers and helped determine their needs.
- Maintained a clean buffet and seating area by bussing tables, wiping down the buffet, and restocking as needed.
Education
Bachelor of Science - Dental Hygiene
Idaho State University
Pocatello, ID05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Money handling
- Computer Proficiency
- Communication
- Problem-solving
- Teamwork and Collaboration
- Professionalism
- Multitasking
- Time management
- People skills
Timeline
Server
Olive Garden Restaurant
07.2024 - Current
Schedule Coordinator
Children's Dentistry of Pocatello
05.2023 - 08.2024
Game Center Desk Attendant
Boise State University
08.2022 - 05.2023
Cashier, Busser
Pizza Pie Cafe
10.2020 - 08.2022
Bachelor of Science - Dental Hygiene
Idaho State University
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