Summary
Overview
Work History
Education
Skills
Timeline
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Macala Kantor

McKinney

Summary

A customer service oriented, energetic, hardworking employee that is always up for the challenge. A very quick learner, with a positive attitude who is coachable, works well with others, and is very organized. Loves to get the job done quickly and efficiently, as well as making sure all customers are happy and all taken care of. Love being part of a team that loves striving together and wants to get the job done right

Overview

10
10
years of professional experience

Work History

Catering Manager

Five Event Services / Farmhaus Catering
01.2024 - Current


  • Manage and execute assigned events to ensure clients expectations are met.
  • Inventoried linens and equipment and pulled required stock for each event.
  • Train new employees on how to execute events and serve properly.
  • Oversaw food placement and monitored safety protocols.
  • Delegate tasks for staff members to ensure proper execution.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
  • Exceeds guest expectations resulting in five star reviews.

General Manager

I Love Juice Bar
08.2020 - 01.2024
  • Oversee quick service juice bar with drive thru driving year-over-year business and customer growth.
  • Managed interview and hiring process, conducted employee reviews, training, and schedules.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Conducted weekly inventory and placed orders with distributor partners as needed.
  • Fostered a fun and engaging workplace resulting in employee satisfaction and low turnover.
  • Collaborated with Owner and other General Managers to ensure goal alignment and store procedures were consistent.
  • Promoted to General Manager after 9-months with company.


Event Assistant

NOAH’s Event Venue
01.2019 - 02.2020
  • Performed event coordination for larger parties and gatherings.
  • Cross trained in every position - bartender, custodial, coordinator
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

Expo (Shift Lead)

Twisted Root
01.2017 - 12.2018
  • Responsible for making sure all food goes out correctly and in order.
  • Cross trained in every position, open and closing duties.
  • Hard worker with flexibility to work 12 hours shifts.
  • Responsible for training new team members in multiple positions.

Service Advisor

Car Spa
06.2015 - 12.2016
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross trained in every position, always willing to help out when I had no cars at stand.


Education

High School -

McKinney High School
McKinney, TX
06.2017

Skills

  • Client relations
  • Adaptable learner
  • Optimistic mindset
  • Willingness to learn
  • Collaborative team player
  • Effective organizational skills
  • Operational efficiency
  • Effective problem resolution

Timeline

Catering Manager

Five Event Services / Farmhaus Catering
01.2024 - Current

General Manager

I Love Juice Bar
08.2020 - 01.2024

Event Assistant

NOAH’s Event Venue
01.2019 - 02.2020

Expo (Shift Lead)

Twisted Root
01.2017 - 12.2018

Service Advisor

Car Spa
06.2015 - 12.2016

High School -

McKinney High School

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Macala Kantor