Summary
Overview
Work History
Education
Skills
Certification
Securityclearance
Software
Timeline
Generic

MacArthur Johnson

Madison,AL

Summary

Discerning Computer Systems Analyst dedicated to enhancing computer systems and network performance to drive productivity. Collaborates closely with management to create cost-benefit analyses and establish goals for system maintenance and upgrades. Remain current on the latest security regulations and protocols to implement effective measures for maintaining privacy and operational integrity.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education
3
3
Certifications

Work History

IT Analyst

Jacobs Solutions
05.2023 - Current
  • Administered over 10,000 accounts through Active Directory, providing technical support for software, hardware, websites, and virtual environments
  • Ensured high levels of user satisfaction while strictly enforcing data privacy policies
  • Played key role in large-scale software migration, ensuring a smooth transition for end users
  • Revised and improved technical documentation to enhance accuracy and clarity
  • Achieved a 97% positive user feedback rating during performance reviews, with the second-highest volume of calls handled
  • Awarded two spot awards for dedication and exceeding performance expectations

Technical Support Expert

T-Mobile
08.2022 - 03.2023
  • Ranked #5 Technical Support Expert Nationwide and #1 in Southeast Texas
  • Created detailed, highly technical support tickets for engineers
  • Adhered to strict data privacy protocols to ensure the security of customer accounts

Restaurant Server

Red Pearl
06.2022 - 08.2022
  • Delivered exceptional customer service by providing prompt and friendly interactions
  • Managed multiple orders efficiently in a fast-paced environment, ensuring accuracy

Education

B.A. - Philosophy, Concentration in Jurisprudence, Minor in General Business

University of Alabama
Tuscaloosa, AL

Skills

IT troubleshooting

Certification

Microsoft Azure Fundamentals, 05/24

Securityclearance

Active US Secret Clearance

Software

Active Directory

Virtualization (VMware, Hyper-V)

Data Security

Software Migration Documentation

Cloud Platforms (Azure, AWS, Google Cloud)

IT Service Management (ServiceNow, BMC Remedy)

Timeline

IT Analyst

Jacobs Solutions
05.2023 - Current

Technical Support Expert

T-Mobile
08.2022 - 03.2023

Restaurant Server

Red Pearl
06.2022 - 08.2022

B.A. - Philosophy, Concentration in Jurisprudence, Minor in General Business

University of Alabama

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MacArthur Johnson